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Advanced Skills for Elite Personal and Executive Assistants

PD Training

Tuesday, 10 March 2020 from 9:00 am to 4:30 pm (NZDT)

Advanced Skills for Elite Personal and Executive Assist...

Ticket Information

Ticket Type Sales End Price * Fee Quantity
Course 3d 3h 4m $799.25 $33.02
* Prices include GST

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Event Details

The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealand including Auckland, Christchurch or Wellington.

Learning Outcomes

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Understand and use social media management
  • Handle difficult people and situations



Course Outline

Advanced Skills for Elite Personal and Executive Assistants - Lesson 1 
The Advanced Elite PA and EA 
  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 2 
Working with your Manager 
  • LDP Review – Communication Evolution Tool
  • Ok so that’s thinking and doing…. How about communicating?
  • Adjusting your style for a better approach:
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 3 
Handling Difficult and Demanding People in the workplace 
  • Four General Intents Shaping Behaviour
  • What drives Behaviour
  • Coping techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 4 
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s 
  • Should I negotiate or say NO to the task
  • Should I say YES to the person but NO to the task
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 5 
Managing the Office 
  • Delegation below, sideways and upwards
  • 10 Rules for Successful Delegation
    • 1. Determine what can be delegated
    • 2. Pick the right person
    • 3. Explain why you are delegating
    • 4. Be specific be SMARTER
    • 5. Set them up for success
    • 6. Touch base
    • 7. Don’t micromanage
    • 8. Offer feedback/Ask for feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 6 
Social Media Management 
  • 9 Steps to help you manage social media
    • How Often:
    • Dealing with negative comments:
    • Do I need to check with anyone?
    • If in doubt, don’t post it!!!
    • Using photos/videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 7 
Work – Life Balance 
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 8 
Reflections 
  • Create an Action Plan
  • Accountability = Action
Have questions about Advanced Skills for Elite Personal and Executive Assistants? Contact PD Training

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When & Where


PD Training
338 Ponsonby Road
Ponsonby
Auckland, NZ 1011
New Zealand

Tuesday, 10 March 2020 from 9:00 am to 4:30 pm (NZDT)


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Organiser

PD Training

PD Training specialises in ‘Learning that People Remember’

Welcome to PD Training!  We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.

PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty. 

We look forward to helping you achieve your goals!

Telephone 09 884 0762

Website https://pdtraining.co.nz

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