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The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.
After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealand including Auckland, Christchurch or Wellington.
Learning Outcomes
Adapt to the manager’s needs and style of working
Take initiative when needed
Develop social intelligence
Develop basic business acumen
Understand the importance of office management
Listen actively
Understand and use social media management
Handle difficult people and situations
Course Outline
Advanced Skills for Elite Personal and Executive Assistants - Lesson 1 The Advanced Elite PA and EA
Welcome
Role Defined
Competencies of an Elite PA/EA
Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 2 Working with your Manager
LDP Review – Communication Evolution Tool
Ok so that’s thinking and doing…. How about communicating?
Adjusting your style for a better approach:
Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 3 Handling Difficult and Demanding People in the workplace
Four General Intents Shaping Behaviour
What drives Behaviour
Coping techniques for Difficult and Demanding Managers
7 Types of Difficult Managers and Colleagues to Manage
Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 4 Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
Should I negotiate or say NO to the task
Should I say YES to the person but NO to the task
Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 5 Managing the Office
Delegation below, sideways and upwards
10 Rules for Successful Delegation
1. Determine what can be delegated
2. Pick the right person
3. Explain why you are delegating
4. Be specific be SMARTER
5. Set them up for success
6. Touch base
7. Don’t micromanage
8. Offer feedback/Ask for feedback
9. Say thanks – Be patient
10. Don’t over delegate
Delegating to Profiles
Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 6 Social Media Management
9 Steps to help you manage social media
How Often:
Dealing with negative comments:
Do I need to check with anyone?
If in doubt, don’t post it!!!
Using photos/videos – rules
Sharing Information:
Engagement:
Monitoring:
Physical Posting vs Auto Posting:
Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 7 Work – Life Balance
Distress versus Eustress?
Causes of Stress
4 Major Signs and Symptoms of Stress
Are you fueling the fire?
Control your Cortisol
Mindfulness
Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 8 Reflections
Create an Action Plan
Accountability = Action
Have questions about Advanced Skills for Elite Personal and Executive Assistants?
Contact PD Training
PD Trainingspecialises in ‘Learning that People Remember’
Welcome to PD Training! We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.
PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.
We look forward to helping you achieve your goals!
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