macOS Support Essentials 10.13 (High Sierra 101)

Apple Certified Training

3 days of Professional Training plus optional 2 hour Exam on the 4th day. Morning Tea and Lunch provided

macOS Support Essentials 10.13 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.

Objectives

Upon completion of the macOS Support Essentials 10.13 course, students will learn:

• How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra

• macOS High Sierra features and functionality, including how to find more information

• How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification

Audience

• People who manage computer networks or computer labs that run macOS

• People who support Mac users

Prerequisites

• macOS knowledge

• Basic computer navigation skills

Topics

Part 1: Installation and Configuration

• Update, Upgrade, and Reinstall macOS High Sierra

• Set Up and Configure macOS

• Use the Command-Line Interface

• Use macOS Recovery

Part 2: User Accounts

• Manage User Accounts

• Manage User Home Folders

• Manage macOS Security

• Manage Password Changes with Keychain Access

Part 3: File Systems and Storage

• Manage File Systems and Storage

• Manage Encryption with FileVault

• Manage Permissions and Sharing

Part 4: Data Management

• Use Hidden Items, Shortcuts, and File Archives

• Manage System Resources

• Use Metadata and Spotlight

• Manage Time Machine

Part 5: Apps and Processes

• Install Apps

• Manage Documents

• Manage and Troubleshoot Apps

Part 6: Network Configuration

• Manage Basic Network Settings

• Manage Advanced Network Settings

• Troubleshoot Network Issues

Part 7: Network Services

• Manage Network Services

• Manage Host Sharing and the Personal Firewall

Part 8: System Management

• Troubleshoot Peripherals

• Manage Printers and Scanners

• Troubleshoot Startup and System Issues

What's Provided

A Macbook is provided for your use in the classroom for the duration of the course.

A digital copy of the Apple Pro Training OS X Support Essentials v10.13 guide

The Cost of one exam attempt (valid for 90 days from final day of course)

8 spaces available*

* Classes are unconfirmed until minimum attendee numbers have been met.