Auckland - South | 18 October 2018 | Putting the Patient Experience at the Heart of Your Practice

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Auckland - South | 18 October 2018 | Putting the Patient Experience at the Heart of Your Practice

By Henry Schein One

Date and time

Thu, 18 Oct 2018 6:30 PM - 8:00 PM NZDT

Location

Vodafone Events Centre

770 Great South Road Wiri Manukau, 2104 New Zealand

Description


This seminar will show you how to implement a seamless patient journey that puts customer care first, enhancing their experience at every touchpoint and optimising clinical outcomes.

By understanding your practice workflow from a patient perspective, the seminar offers a thought-provoking insight into the impact your processes have on your patient experience and care.

Using real-life scenarios to structure the session, you will be encouraged to think about each individual touchpoint and realise how customer-centric your business really is.

Considering both digital and face-to-face communications from the moment a new patient searches online for your practice, to the moment they leave the surgery and beyond, the seminar provides an all-encompassing guide on how best to set up and track a customer-centric workflow that will also benefit your team and business as a whole.


CPD Learning Objectives

  • Understand the key touchpoints; when and how to communicate with patients both in and out of the practice;

  • How to better inform patients to help ensure they take up the treatment they need; and

  • A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer-centric workflow


Who should attend?

  • Principal Dentists

  • Business Owners

  • Practice Managers


Time and Cost

Our FREE-TO-ATTEND seminars qualify for 1.5 CPD hours

6:30pm: Seminar starts (registration and light refreshments from 6pm)

8:00pm: Seminar concludes

Organised by

In order for today’s dental surgery to survive, practices must achieve the perfect combination between practice management, customer relations, business and dentistry.

 

To help practices achieve this balance, Henry Schein One has developed the tools that enable dentists to focus on providing the best possible dental experience for patients - without having to worry about the day to day management of their practice.

 

Henry Schein One has developed a global presence throughout Australia, New Zealand and South East Asia as well as in the UK and Europe.

 

Our vision is to provide products and services aimed at turning good practices into great businesses.

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