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Better Engagement, Better Outcomes with PCOMS.

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Better Engagement and Better Outcomes with PCOMS.


PCOMS (the Partners for Change Outcome Management System) is a unique approach to supporting people who need help to thrive. It gives people the power to set their own goals and measure their progress, as well as giving practitioners feedback on their practice, and providing organisations with data to develop and shape effective services.

The PCOMS approach:

-recognises that individuals are the experts in their own lives and therefore, their ideas about what could work for them should be incorporated into all aspects of work with that individual.

-privileges the culture and ideas of the individual, to support them to discover their own unique solutions to the issues they are dealing with.

-recognises the importance of the relationship between the individual and the practitioner working with them.

-enables progress to be measured and addressed during each session. This means that any lack of improvement can be addressed quickly and transparently, which reduces drop-out.

The stories from those experiencing PCOMS are powerful. They tell of being able to focus on progress, rather than being overwhelmed by a tangle of seemingly insurmountable problems. Practitioners learning to use PCOMS talk of their own journey from confusion and self-doubt, to focused interactions with their clients that led to profound change.

In this free Community Research webinar, Robyn Pope and Laurie Siegel-Woodward will outline the PCOMS approach and the research behind it, share the learnings and experience of implementing PCOMS within Aotearoa/New Zealand social service agencies and describe the impact the system has had on service users, providers and organisations alike. We will also hear from individuals who have experienced the PCOMS approach as clients. The webinar will conclude with the direction of PCOMS in this country and offer resources for those interested in learning more about it.

Join the discussion on Facebook

Community Research has created a private Facebook discussion group where you can meet other NGOs who are grappling with similar questions to you. Access it https://www.facebook.com/groups/265767623828732/


About the Presenters

Robyn Pope
Robyn is the Manager Practice and Development at Wesley Community Action in Wellington New Zealand. She is an accredited trainer in the Strengths Based Framework and has been responsible for the implementation of this framework and PCOMS throughout Wesley Community Actions services. Robyn is a project leader with the Better Outcomes Now team.

Laurie Siegel-Woodward
Laurie is the Executive Director of the Partnering for Outcomes Foundation Aotearoa and director of Aliarah Ltd. Recognising PCOMS as both a quality improvement measure and an opportunity to privilege the culture of the client, Laurie advocates for its widespread use to reduce health disparities across New Zealanders and improve health outcomes.


Tech questions

The Community Research Webinar FAQs page contains technical information you need to know in advance of attending this webinar.

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