Business Etiquette Training Course
Event Information
Event description
Description
The PD Training Business Etiquette training course in New Zealand will improve your staff's understanding of professionalism within the desired expectations of your organisation. As participants, your staff will conduct themselves more professionally, communicate more effectively, and acquire the tools to create that all important "first impression".
Business etiquette training courses are available now throughout New Zealand, including Auckland, Christchurch or Wellington.
Learning Outcomes
- Understand why business etiquette matters and how to improve business etiquette culture
- Understand the three components of business etiquette - appearance, communication, and behaviour
- Know how to make a great first impression and how to dress appropriately
- Understand how to read body language
- Understand the intricacies of introducing people in business contexts and how to remember people’s names
- Understand the art of conversation both in person and on the phone
- Understand how your personal style influences how you communicate
- Know the right way to behave online in a business context
- Explore the do's and don'ts of email etiquette
- Explore the business etiquette of different cultures and countries
- Know how to behave in business social contexts
- Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
Course Outline
Business Etiquette Training Course - Lesson 1 Do Manners Matter?
- The Case for Business Etiquette
- The ABC of Business Etiquette
- Reflection
How To Make An Impression
- First Impressions do Count
- Nothing to Wear?
- Grooming
- Body Language
- Reflection
The Personal Touch
- Introduction Etiquette
- The Hand Shake
- Polite Conversation
- Personal Style
- Reflection
Netiquette – Manners In The Online World
- Civility on the Internet
- Email Etiquette
- Social Media Etiquette
- Reflection
Global Business Etiquette
- Global Business
- Understanding Particular Cultures
- Reflection
Social Business Etiquette
- Hosting or Attending?
- Awkward Dining Moments
- Which fork?
- Socialising After Hours
- Marking Employee Events
- Reflection
Dealing With Challenges Professionally
- Personal Issues
- Difficult People
- Ethical Dilemmas
- Reflection
Reflections
- Create an Action Plan
- Accountability = Action
