The PD Training Business Etiquette training course in New Zealand will improve your staff's understanding of professionalism within the desired expectations of your organisation. As participants, your staff will conduct themselves more professionally, communicate more effectively, and acquire the tools to create that all important "first impression".

Business etiquette training courses are available now throughout New Zealand, including Auckland, Christchurch or Wellington.

Learning Outcomes

• Understand why business etiquette matters and how to improve business etiquette culture
• Understand the three components of business etiquette - appearance, communication, and behaviour
• Know how to make a great first impression and how to dress appropriately
• Understand how to read body language
• Understand the intricacies of introducing people in business contexts and how to remember people’s names
• Understand the art of conversation both in person and on the phone
• Understand how your personal style influences how you communicate
• Know the right way to behave online in a business context
• Explore the do's and don'ts of email etiquette
• Explore the business etiquette of different cultures and countries
• Know how to behave in business social contexts
• Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

Course Outline