NZ$4,600 – NZ$5,520

Certificate in Business Excellence

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New Zealand Business Excellence Foundation

Level 3, 81 Grafton Road

Grafton

Auckland, 1010

New Zealand

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Event description

Description

The Certificate in Business Excellence is a fully-interactive programme developed by leading business excellence consultants. Underpinned by the Baldrige Criteria for Performance Excellence, it is one of the most comprehensive programmes available in New Zealand.

With practical exercises, ‘live’ examples, and case studies from world-class, award-winning organisations, you will gain the knowledge and understanding to support a business excellence approach in your business or work programme.

Please note: You can apply for NZBEF membership and register for this training at a discounted price by visiting www.nzbef.org.nz.



Learning Objectives

At the conclusion of this programme, participants will be able to:
  • Demonstrate knowledge about the central philosophies, values and concepts contained within the CPE
  • Gain insight into your own organisation by completing a self-assessment and developing an Organisational Profile
  • Apply business excellence tools to implement a business improvement programme in your organisation

Anyone interested in business improvement within their organisation would benefit from this programme and it is highly recommended for leaders, business analysts, planners, managers, and business/quality improvement managers.



Programme Format

Throughout the programme, the exchange of ideas is integral to the learning process, providing an interactive approach. Participants gain knowledge and understanding by using a wide variety of tools and approaches, with each module building on the previous one.

  • Introduction: Your Organisational Profile – Setting the Scene
  • Module 1: Organisational Leadership
  • Module 2: Focus on the Future – Strategic Planning
  • Module 3: The Foundation – Measurement & Knowledge
  • Module 4: What Comes First? – Customer Focus
  • Module 5: HR Management – Workforce Focus
  • Module 6: Adding Value through Processes
  • Module 7: Organisational Results

2017 Programme Schedule

This programme runs two days per month over four months in a modular, learning format (with 2–3 weeks between each module).

  • Introduction/Module 1: 14–15 August 2017
  • Module 2/Module 3: 11–12 September 2017
  • Module 4/Module 5: 16–17 October 2017
  • Module 6/Module 7: 13–14 November 2017



Presenter Sarah Beaman

Sarah Beaman has actively used the Criteria for Performance Excellence since 2000—evaluating, writing applications, and mentoring organisations on their business improvement journey.

Sarah brings a wealth of experience and real-life business examples, with a passion for business improvement.



Frequently Asked Questions

How can I contact the organiser with any questions?

Contact Ian Ris at NZBEF (+64 9 489 9791) or visit our website.

What's included in the registration fee?

Tuition, course notes, and catering (morning tea, lunch, and afternoon tea) are all included in the registration fee.

Can I just attend one or two modules?

While you may attend on a module-by-module basis, it is highly recommended to register for the complete programme due to the activities and learning outcomes involved.

What's the refund policy?

In the event that you are unable to attend the programme, you must provide a full 10 days notice prior to commencement or full payment will be required. Substitutions will be accepted but must be in writing.

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Date and Time

Location

New Zealand Business Excellence Foundation

Level 3, 81 Grafton Road

Grafton

Auckland, 1010

New Zealand

View Map

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