Come and talk to our team and get answers to the questions you have about being a registered charity. We have a range of appointments available depending on what questions you need answered. Appointments are available to discuss pre-application advice on your rules, advice on changing your purposes or activities, financial reporting, and governance questions with Charities Services staff.

There are appointments available every Thursday. Register for one appointment, or multiple, depending on the help you need.

Once you have booked an appointment, we will be in contact to organise a Zoom or Phone call appointment for the time and date that you have booked.

Appointments are for 20 minutes so please be on time. Please let us know if you can’t make your appointment so we can see someone else.

If you have specific questions about your rules documents, your performance report or your annual return please have these documents on hand.

We look forward to meeting you.

A clinic might not always be the best option, depending on your needs. We recommend reading the following links before contacting us:

• How to register your charity
• Preparing to register - charitable purpose and your rules
• Making a complaint about a registered charity
• Governance disputes
• Group registration
• Updating your charity details
• Requests for templates or resources

There are some questions that are better answered by another agency or group. Charities Services will be unable to answer specific questions about the following:

• Bank accounts
• Legal advice
• Policy making
• Insurance
• Tax information
• Health and safety

Questions about incorporated societies, charitable trusts, or companies:

• Applying to incorporate a society
• Applying to incorporate a charitable trust board
• Applying to incorporate a company

If you want more information about these topics, you can email us at info@charities.govt.nz and we can direct you to the right place.