Christchurch Nov 20-22 macOS High Sierra 101 OS X Support Essentials 10.13...

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8 Wigram Road

Christchurch, Christchurch 8025

New Zealand

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macOS Support Essentials 10.13 (High Sierra 101)

Apple Certified Training

3 days of Professional Training plus optional 2 hour Exam on the 4th day. Morning Tea and Lunch provided

macOS Support Essentials 10.13 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.


Upon completion of the macOS Support Essentials 10.13 course, students will learn:

How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra

macOS High Sierra features and functionality, including how to find more information

How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification


People who manage computer networks or computer labs that run macOS

People who support Mac users


macOS knowledge

Basic computer navigation skills


Part 1: Installation and Configuration

Update, Upgrade, and Reinstall macOS High Sierra

Set Up and Configure macOS

Use the Command-Line Interface

Use macOS Recovery

Part 2: User Accounts

Manage User Accounts

Manage User Home Folders

Manage macOS Security

Manage Password Changes with Keychain Access

Part 3: File Systems and Storage

Manage File Systems and Storage

Manage Encryption with FileVault

Manage Permissions and Sharing

Part 4: Data Management

Use Hidden Items, Shortcuts, and File Archives

Manage System Resources

Use Metadata and Spotlight

Manage Time Machine

Part 5: Apps and Processes

Install Apps

Manage Documents

Manage and Troubleshoot Apps

Part 6: Network Configuration

Manage Basic Network Settings

Manage Advanced Network Settings

Troubleshoot Network Issues

Part 7: Network Services

Manage Network Services

Manage Host Sharing and the Personal Firewall

Part 8: System Management

Troubleshoot Peripherals

Manage Printers and Scanners

Troubleshoot Startup and System Issues

What's Provided

A Macbook is provided for your use in the classroom for the duration of the course.

A digital copy of the Apple Pro Training OS X Support Essentials v10.13 guide

The Cost of one exam attempt (valid for 90 days from final day of course)

8 spaces available*

* Classes are unconfirmed until minimum attendee numbers have been met.

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8 Wigram Road

Christchurch, Christchurch 8025

New Zealand

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