In today’s competitive market, staying ahead requires ensuring that every customer interaction is optimised. Understanding the psychological needs of the buying client, and what is needed to meet those needs within the sales interaction process is key. Alongside sales training expertise, anchored in the ‘real world’, this course will cover specific skills and techniques that will improve your sales processes and assist revenue growth.
Learning outcomes for Attendees- Understanding buyer psychology from the first interaction throughout the sales process
- How to gain insight into what the client really needs
- How to match that need with your business offering
- How to clearly articulate what sets your business apart
- Develop confidence in overcoming client objections and moving the sales process to a conclusion
Learning outcomes.- Connecting with the client
- Setting up the first interaction with the client
- Learning about the client’s needs
- Exploring challenges and opportunities- Collaborating
- Articulating your business strengths
- Overcoming client concerns
- Asking for a commitment
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