Navigating complaints: A workshop for financial mentors with the dispute resolution services
We help resolve complaints about things like lending affordability and suitability. This workshop will help you recognise when a lender hasn't been acting responsibly, and give you the skills to support your clients through making a complaint.
Whether you're new to the role or a seasoned pro, this event will help you sharpen your skills and strengthen your service.
We know you value collaboration and are always looking to improve your service, so we've designed this workshop to help you do just that! While it's tailored for financial mentors, if you are working in a consumer-facing advisory role, you are welcome to register.
What to expect:
- a quick introduction on who we are and how our services can help support you and your clients
- an opportunity to workshop complaints from real-life case studies to gain insight into how we investigate and resolve complaints
- a chance to ask questions from experienced dispute resolution experts
- a fun networking opportunity.
Refreshments and a light lunch will be provided.
Spaces are limited, so get in quick and register now!
Presented by:
>> Banking Ombudsman Scheme
>> Financial Dispute Resolution Service
>> Financial Services Complaints Ltd - a Financial Ombudsman Service
>> Insurance & Financial Services Ombudsman Scheme
