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Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.
The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.
Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.
Learning Outcomes
Gain a thorough understanding of the sources, causes and types of conflict
Master all six phases of the conflict resolution process
Understand the five main approaches to conflict resolution
Learn to apply conflict resolution approaches
Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
Develop communication tools such as agreement frames and open questions
Learn practical anger and stress management techniques
Course Outline
Conflict Resolution Training Course - Lesson 1 Conflict – is it all bad?
Welcome
What do we mean by Conflict?
The Basis of Conflict
Reflection
Conflict Resolution Training Course - Lesson 2 Understanding Your Response to Conflict
The Learning Dimension Profile
The Thomas-Kilmann Conflict Mode Instrument (TKI)
Reflection
Conflict Resolution Training Course - Lesson 3 What makes up conflict?
From Wince to Scream
Filters
Emotions and Conflict
Reflection
Conflict Resolution Training Course - Lesson 4 How Managers Can Add to Conflict
Micromanagement
Poor Understanding
Vague Expectations
Setting Poor Standards
Reflection
Conflict Resolution Training Course - Lesson 5 Resolving Conflict Between Others
Planning and Setting up a Meeting
Running a Mediation Meeting
Negotiating a Solution
Developing an Agreement
Reflection
Conflict Resolution Training Course - Lesson 6 When Conflict Involves You
Conflict Mapping
Having a Balanced View
Overcoming Resistance to Meet
During the Meeting
Reflection
Conflict Resolution Training Course - Lesson 7 Implementing Agreements
Paying Attention
Follow-up Meetings
Reflection
Conflict Resolution Training Course - Lesson 8 Reflections
PD Trainingspecialises in ‘Learning that People Remember’
Welcome to PD Training! We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.
PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.
We look forward to helping you achieve your goals!
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