Free

Connecting with your clients workshop (KEPA Members only)

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BNZ Partners Business Centre - Russley

Level 1, 5 Sir William Pickering Drive

Russley

Christchurch

New Zealand

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Event description

Description

If you are an Adviser or you are supporting the business in anyway and dealing with clients in your day to day job, whether it be by phone, email or face to face then this would be a great workshop for you to come along to and learn the skills to be able to "connect" with your clients!

The workshop provides attendees with the skills to be able to understand how the different styles of negotiation operate and how to use these skills to reach an acceptable outcome. The workshop has a focus on using negotiation to resolve disputes but the skills taught can be used in any type of negotiation or client interaction.

The workshop is run by Trevor Slater, who is a highly experienced financial services dispute resolution practitioner. Trevor has conducted his workshops in New Zealand, Australia, the UK and South Africa, with great success.

The workshops are interactive, entertaining and fun and run for three hours with short tea break.

Topics that are covered include:

Skills:

  • Customer disatisfaction
  • Fast creation (or recovery of) a relationship via mirroring behaviour
  • Changing your perspective – 1st, 2nd and 3rd positions
  • Negotiating – positional bargaining verses interest based negotiation
  • Negotiating – the what, why and options (includes negotiation exercise)
  • Building rapport

The presentation and delivery of the workshop is undertaken in a fun and enjoyable manner. DVD clips, exercises, real-life story telling and discussion are all used during the session!

Regaister today as spaced are limited!


Email events@kepa.org.nz if you have any questions about this or any of our other events.

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Date and Time

Location

BNZ Partners Business Centre - Russley

Level 1, 5 Sir William Pickering Drive

Russley

Christchurch

New Zealand

View Map

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