Customer Service essentials

This course will cover the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.

Key audience:

This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.

Learning outcomes:

• Understand the importance of a customer service mindset.
• Learn about customer service etiquette and how it’s unique for each business.
• Explain the requirement for a strong product and service knowledge.
• Demonstrate the pivotal role of good communication and listening skills.

Course Detail

Duration: Half day, in person
Time: 9am - 1pm

Course includes:

Workbook, arrival tea or coffee and morning tea.

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