Customer Service Essentials

This course will cover the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.

Key audience:

This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.

Learning outcomes:

• Understand the importance of a customer service mindset.
• Learn about customer service etiquette and how it’s unique for each business.
• Explain the requirement for a strong product and service knowledge.
• Demonstrate the pivotal role of good communication and listening skills.

If you would like to register with Business Central directly and receive an invoice for payment, please contact our training team via training@businesscentral.org.nz.

Course Detail

Duration: Half day, in person
Time: 9am - 1pm

Course includes:

Workbook, arrival tea or coffee and morning or afternoon tea.

To view our Terms and Conditions click here.