Do you impress your customers in New Zealand every time you interact with them?  Does your organisation thrive on creating raving fans?

You must go beyond simply delivering your product or service to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting course, you'll learn to recognise how your attitude impacts on your interactions, how to apply techniques to generate repeat business, how to develop top-level phone skills and learn how to deal with difficult customers.

The PD Training Customer Service course is fun and effective and will improve the way you approach delivering exceptional service to your clients. This course is available now throughout New Zealand, including Auckland, Wellington or Christchurch.

Learning Outcomes

• Explain what customer service means in relation to internal & external customers
• Recognise how one's attitude affects service standards
• Master ways to develop & maintain a positive, customer focused, attitude
• Develop needs analysis techniques to better address customer needs
• Apply outstanding customer service techniques to generate repeat business
• Practice techniques for developing good will through in-person customer service
• Formulate techniques for service excellence over the phone
• Gain insight to connecting with customers online
• Master techniques for dealing with difficult customers
• Acquire tools for recovering difficult customers
• Understand when to escalate an issue

Course Outline