Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.

In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This enlightening personal development course is available in Auckland, Wellington, and Christchurch or via instructor-led training online.

Learning Outcomes

• Identify root causes of difficult behaviour
• How to approach and manage difficult people
• Understand particular types of Behaviour
• How to deal with Passive and Aggressive Behaviour
• Dealing with workplace conflicts
• Recognise different attitudes
• Handle stressful situation

Course Outline

Dealing With Difficult People in the Workplace - Lesson 1

The Three Ds

• Welcome
• What do we find challenging about others?
• Diversity, Divergence and Division
• The Relationship Spectrum
• Reflection

Dealing With Difficult People in the Workplace - Lesson 2

It all starts with me

• My Profile
• My Response
• Reflection

Dealing With Difficult People in the Workplace - Lesson 3

Communication is Key

• Dealing with Passive and Aggressive Behaviour
• Responding Assertively
• Reflection

Dealing With Difficult People in the Workplace - Lesson 4

Dealing with Particular Behaviours

• Bullies
• Discrimination
• Gossips
• Dealing with Particular Types of Behaviour
• Reflection

Dealing With Difficult People in the Workplace - Lesson 5

Reasonable and Unreasonable Managers

• Reasonable Management Action
• Emotional Intelligence and Difficult Managers
• Reflection

Dealing With Difficult People in the Workplace - Lesson 6

Self-Preservation

• Monitoring signs of stress
• Allies and Mentors
• Tips for Dealing with Challenging People
• Reflection

Dealing With Difficult People in the Workplace - Lesson 7

Reflections

• Create an Action Plan