$785.54

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Dealing with difficult people training workshop - TUF Thriving Under Fire

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Location

St. Andrew's on the Terrace

30 The Terrace

Wellington, Wellington 6011

New Zealand

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Event description

Description

Dealing with difficult people

Managing workplace emotions

TUF is an award winning* advanced communication programme for people who deal with internal and external customers.
Develop the skills to respond well when people are emotional. Strengthen your resilience to cope. Learn proven techniques that are effective in most interpersonal settings.

Your enrolment includes:

  1. pre-workshop online module
  2. two half-day workshop sessions and workshop material including certificate, Quick Reminder Guide
  3. monthly email reminders for one year
  4. free telephone coaching for one year after the workshop

Cost: $647 +GST

Workshop outline

This highly interactive, blended-learning programme strengthens people’s ability to cope under pressure. The programme is experiential and uses action methods to involve participants in exploring actual situations in a group setting.

Workshop topics

In this workshop, you will learn the TUF principles and practices, the physiology of anger and fright, customer service, and how to debrief and de-stress. You will learn how to:

  • understand the other person’s world using systems thinking
  • respond effectively to strong emotions
  • communicate from the three ego states
  • avoid the Drama Triangle
  • improve communication with colleagues, managers and direct reports
  • hold difficult conversations
  • work with the specific groups of difficult people you may encounter in your work

Who should attend

This workshop is for you if you:

  • work with the public
  • work with colleagues in teams
  • manage people.

*Award Winning programme

TUF: Thriving Under Fire is an NZATD Education Trust award winner
2008 for Facilitation and Delivery
2010 for Innovation

For more information and enrolment forms, www.tuf.co.nz

Call John for a chat to see if this workshop would suit you.

(04) 385 4099
027 246 0411

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Location

St. Andrew's on the Terrace

30 The Terrace

Wellington, Wellington 6011

New Zealand

View Map

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