Actions and Detail Panel
Deep Dive - Engaging Consumers and Whaanau
Wed 17 May 2017, 9:00 AM – 1:00 PM NZST
We frequently interact with our consumers but often fail to engage deeply or in a way that leads to improving services.
There are a range of opportunities to engage with individual consumers, advisory groups, consumer councils and the community at the level of direct care, in organisational design and governance, and strategically.
This “deep dive” session will illustrate the value of engagement and explain how to engage, whom to engage and when to engage.