Digital First Customer Experience Strategies for 2021

Businesses face more uncertainty than ever.

With the experience of the pandemic as a collective and universal topic, it’s also a unique and personal experience for all – retailers to financial services, utilities and telco to healthcare facilities – continue to face challenges that are complex, diverse and specific to their individual reality.

The recovery process continues to evolve as we navigate the challenges created by this new landscape before us. We’ve seen reshaped strategies and reprioritized investments. We’ve seen both cost cutting and investment for the future. Most of all, we see an unprecedented resolve to recover, rebuild and advance in every community we serve.

This is a natural evolution of long-standing digital transformation initiatives, focused and aligned to the unique challenges and opportunities facing organizations. Rather than digital transformation for the sake of innovation. These are digital strategies focused on making every business more resilient, more flexible and more prepared to drive recovery and growth in the face of future challenges.

Join us for the final Conversation Community event for the year – a live panel discussion to discuss strategies businesses are looking to take into next year.

What: Recover, rebuild and advance: What customer experience strategies companies are implementing over the next 6 months

When: Tuesday 24th November, 2020

Time: 7.15AM to 9:00 AM, including networking and lite breakfast

Where: Joyous, Dilworth Building, 22 Queen Street, Auckland CBD

Joining the conversation is:

• Katie Ludman, Head of Digital Experience, Public Trust
• Mike Carden, Co-founder, Joyous
• Anthony McMahon, VCTO, The IT Psychiatrist
• Abinesh Krishan, Director, Potentia

Agenda:

07:00 am to 07:30 am: Arrive, Breakfast and Networking

07:30 am to 07:40 am Welcome

7:40 am to 8:30 am: Panel Discussion

08:30 am to 09:00 am: Networking

Presentation takeaways

• 2021 Digital and customer experience strategy initiatives: Strategies organisations will implement over the next 6 months
• Building a culture of resilience within your teams/staff: How companies will continue to support their teams/staff over the next 6 months
• True Customer Satisfaction: Empathizing with your customers as we move into the new normal
• Tech for good

As the last business event for the year, a limited number of tickets are available, so act now to secure your spot!

The Conversation Community is not-for-profit and all proceeds are re-invested into developing the community.