Dynamics 365 Customer Insights in a Day Workshop
Location
Online event
A full-day workshop designed to get you up to speed on Dynamics 365 Customer Insights, how it works and what you can do.
About this event
*IMPORTANT UPDATE AS OF 16 MARCH 2020*
*We're making plans to deliver this event at a later date and/or as a virtual session. If you would like to receive the link to this event once confirmed, please still register and we will keep you updated. For those already registered, we will also send you these event notifications.*
Thank you for your patience and support.
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Customer experience is an increasingly important metric for most organisations. Meaningful relationships must be built with customers at a personal level and personalisation at scale requires a unified customer view.
How do you view customer segmentation, lifetime value, and other KPI’s when your customer data is spread across multiple systems (Dynamics, Salesforce, Zendesk, SAP, Sitecore…).
Get a single view of customers, personalise customer experiences and discover insights into your customers like never before with Dynamics 365 Customer Insights.
Dynamics 365 Customer Insights is an advanced customer analytics offering. It enables your organisation to unify and understand customer data and gather deep insights from transactional, operational and experience data. We’ll show you how in this full-day workshop where you’ll learn how you can leverage data and enable your team to personalise at scale.
This event is best suited for:
- Business Decision Makers - including Marketing, Sales, Operational
- Customer focussed business leaders
- CxO’s
- Senior Managers
AGENDA
09.00 Registration, download materials and sign-up
09.30 Introductions and Customer Insights overview
10.30 CI hands-on lab -
- Data Ingestion and Unification; Customer Segmentation
- Using Customer Insights with Dynamics 365
- Integration with MS Flow
- Integration with Power Apps
- Visualising insights with Power BI
12.00 Lunch break
12.45 CI architecture overview
13.15 CI hands-on lab continues
16.30 Q&A and next steps
Please note: This event is for end customers, and we politely ask that fellow vendors contact us before registering.
