Personal assistants (PA's) and Executive Assistants (EA's) in New Zealand are some of the most important people in any organisation. This course empowers your executive, personal assistant with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal and Executive Assistants Training Course provides personal assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.

Learn key skills like managing meetings and travel itineraries, managing conflict, the basics of reading and using body language, basic project management skills, active listening techniques and more.

This practical training course provides techniques you can really use! We look forward to welcoming you to a course in Auckland, Christchurch or Wellington, New Zealand.

Learning Outcomes

• Become highly organised using smart, efficient systems
• Learn to manage time more effectively & strategically
• Master prioritisation of time, complete all important tasks and help their manager do the same
• Learn highly effective verbal and nonverbal communication techniques
• Become more proactive and empowered in their role
• Learn to communicate more effectively with their manager
• Gain an insight into the importance of caring for themselves
• Learn how to make the most of their 'Team of Two'

Course Outline

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 1

The Effective PA

• Welcome
• The skills and attributes of an effective PA/EA
• Role Defined
• Reflection

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 2

Your winning style and how best to communicate with your Manager

1. Step 1: LDP Review – Communication Evolution Tool

• Understanding the Counsellor
• Understanding the Coach
• Understanding the Driver
• Understanding the Advisor

1. Step 2: Adapt your Approach to be effective

• Do’s and Don’ts when interacting with the Counsellor
• Planning my future Communication strategies with “Counsellor’s”
• Do’s and Don’ts when interacting with the Coach
• Planning my future Communication strategies with “Coach’s”
• Do’s and Don’ts when interacting with the Driver
• Planning my future Communication strategies with “Driver’s”
• Do’s and Don’ts when interacting with the Advisor
• Planning my future Communication strategies with “Advisor’s”
• Reflection

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 3

Set up for Success

• Your Web of Influence
• Key Personnel in Depth Template
• Management (PIT) Personal Information Template
• Reflection

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 4

Working in Sync

• Email Management
• Email Etiquette
• Create the email however direct replies to someone else
• Manage your inbox
• Follow the READ principle and stay on top of your email
• Manage your inbox with Flags and Rules
• Reflection

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 5

Time Management

• Block out times for your Manager
• Organised Review and Preparation Times
• Reflection

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 6

Prioritisation to keep you on Track

• That’s a WRAP – getting it all done on time
• WRAP Technique
• Ranking Priorities
• Anticipating Time for Tasks – using PERT
• Beyond Goal Setting
• The SMARTR Framework
• Writing SMARTR Goals -- Template
• SMARTR Goal Template
• Additional Tips
• Goals Deconstructed
• Reconstruct your SMART goal
• Reflection

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 7

Meetings to run without a Hitch!

• Meeting Checklist
• Meeting Checklist Template
• Agenda Creation
• Meeting Agenda Template
• Keep the meeting on time - planned time interrupters
• Minute Taking that you can understand
• Composing your Minutes
• What can you do to help yourself?
• Reflection

Foundation Skills for Elite Personal and Executive Assistants Training Course - Lesson 8

Reflections

• Create an Action Plan
• Accountability = Action