A$730 – A$850

Intelligent Swarming Insights Workshop - Thursday Aug. 22 BRISBANE

Event Information

Share this event

Date and Time

Location

Location

Karstens

Level 24, 
215 Adelaide Street

BRISBANE, QLD 4000

Australia

View Map

Refund Policy

Refund Policy

Refunds up to 1 day before event

Event description

Description

Intelligent Swarming Insights Workshop

Delivered by Beth Coleman, CATALYNK Sharing Knowledge. Smarter.

Certified KCS® and Intelligent Swarming℠ Trainer.

Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.

Companies that swarm are benefiting from
* Dramatic increase in efficiency
* Improved employee confidence and engagement
* Improved capabilities of solving complex tickets
* Faster employee ramp-up time
* Lower customer effort
* Higher customer satisfaction and loyalty.

In this one-day, interactive workshop, you’ll learn
* When Intelligent Swarming is right for your organization
* Different techniques that several companies are using
* The Leadership needed to support the change
* How to design Intelligent Swarming for your specific situation
* How to create an environment that fosters collaboration and skill development
* What technology is needed—and how to get started without it.

You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.

Following the workshop, you'll receive 2 hours additional one-on-one consulting time.

No pre-requisites.

Minimum registrations: 4

Booking a group? Ask us about our group discount.

Beth will be speaking on Intelligent Swarming on Aug 21: itSMF Austrailia National Conference Brisbane.

ITSMF Members' Discount Code: ITSMFAU

Registrations close 12:00 noon August 21.

KCS® and Intelligent Swarming℠ are service marks of the Consortium for Service Innovation

The KCS Academy is the authorized certifying organization for metholodologies defined and published by The Consortium for Service Innovation. CATALYNK is an approved provider of the KCS and Intelligent Swarming methodologies.

If you have any questions, please contact us at: knowledge@catalynk.co

Share with friends

Date and Time

Location

Karstens

Level 24, 
215 Adelaide Street

BRISBANE, QLD 4000

Australia

View Map

Refund Policy

Refunds up to 1 day before event

Save This Event

Event Saved