Intelligent Swarming℠ Workshop Tues Dec 10 AUCKLAND

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Karstens

205 Queen St.

Level 4

AUCKLAND, 0642

New Zealand

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Intelligent Swarming Workshop

Tuesday Dec. 10, 2019, 9:00 am - 4:00 pm - Lunch and Coffee/Tea and snacks at breaks included.

Facilitated by Beth Coleman, CATALYNK Sharing Knowledge. Smarter.
Certified Intelligent Swarming℠ Trainer

Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.

Companies that swarm are benefiting from:
* Lower customer effort
* Higher customer satisfaction and loyalty
* Fewer executive escalations
* Improved employee engagement
* Faster employee ramp-up time


In this one-day, interactive workshop, you’ll learn:
* When Intelligent Swarming is right for your organization
* Different techniques that real companies are using
* How to design Intelligent Swarming for your specific situation
* How to encourage your teams to collaborate
* What technology is needed—and how to get started without it
* A roadmap of what's needed to get your project started


You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.

Registrations close at Noon on Friday before the Workshop. Please contact us directly for last minute bookings. If you wish to register now and pay by invoice, select Pay by Invoice when registering here. Discount codes may be applied when registering.

KCS® and Intelligent Swarming℠ are service marks of the Consortium for Service Innovation™

The KCS Academy is the authorized certifying organization for metholodologies defined and published by The Consortium for Service Innovation. CATALYNK is an approved training provider of KCS and Intelligent Swarming.

Ask about our small group discount. This workshop is also available in-house. Please contact us with any questions: knowledge@catalynk.co

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Date and Time

Location

Karstens

205 Queen St.

Level 4

AUCKLAND, 0642

New Zealand

View Map

Refund Policy

Refunds up to 1 day before event

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