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itSMFnz Northern Branch Meeting

IT Service Management Forum New Zealand (itSMFnz)

Thursday, 26 September 2019 from 4:00 pm to 6:00 pm (NZST)

itSMFnz Northern Branch Meeting

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Type End Quantity
Attendee 26/09/2019 Free  

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Event Details

Pimp My Relationships


It’s no secret that relationships and the ability to manage them effectively are more important than ever in delivering meaningful and effective services. More people are in, or moving into, relationship management positions, but do they have the right skills or attitude to be effective? Many of us call ourselves relationship managers, and those that are good at it have a unique combination of skills that they use to ensure that their clients/customers/partners get the best service.


We often focus on what good relationship management looks like but ignore the skills that are needed to achieve this. To be truly effective there is a mix of hard and soft skills that need to be developed and practiced. But what are these skills? Are you born with them, or can you develop them?


I believe there’s two sides to the story, the business skills that get things done, and the relationship skills that ensure people will still talk to you while you’re doing it. Balancing these is the key to being an effective BRM.


This will be an interactive session discussing what good relationship management looks like, what the required skills are, how you can identify your strengths and weaknesses, how you can develop the skills you need, and how you can leverage them to be a great BRM.


Speaker: Tristan Boot 

As a value focused Service Management Consultant, Tristan believes in keeping things simple and in the power of effective relationships and continual improvement. He thrives on developing effective communication, building relationships and getting everyone on the same page to drive results for the customer.


Tristan’s background and experience provide him with an insight into the demands and needs of customers and the responses (successful and otherwise) of service providers to these needs.
 After 25 years in service delivery and service management roles, he has some experience, some bits of paper and some war stories he’s usually willing to share over a glass of Shiraz.



4.00pm: Registration
4.15pm: Presentation
5.00pm: Networking
6.00pm: Conclusion of the event

Have questions about itSMFnz Northern Branch Meeting? Contact IT Service Management Forum New Zealand (itSMFnz)

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When & Where

Auckland Council
210 Federal Street
Auckland City
New Zealand

Thursday, 26 September 2019 from 4:00 pm to 6:00 pm (NZST)

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IT Service Management Forum New Zealand (itSMFnz)

itSMF is the only internationally recognised and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned and principally operated on a volunteer basis by its members, many of whom see this service as ‘giving back’ to the industry. Members are also exposed to opportunities that may not be available to them in their regular workplaces – such as chairing meetings, leading working groups, writing or reviewing white papers and/or presenting at seminars. In short, you can be as involved as you choose to be.

A major contributor to industry ‘best practice’ and Standards worldwide, itSMF works in partnership with a wide range of governmental and standards bodies around the world. It focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

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