This special itSMFnz Virtual Conference Series is in response to the cancellation of itSMFnz National Conference in June 2020.

The conference had organised some amazing speakers, so we thought we would bring them to you ... ONLINE... one each month.

Dates, Time and Presenters

11 June 2020, 4.00pm-5.00pm:

• Rob England, ​Unlock Management as the Key to ITSM Success

9 July 2020, 4.00pm-5.00pm

• Aprill Allen, ​Modernising Support Comms: Practical Ways to Work Outside the Inbox

23 August 2020, 4.00pm-5.00pm

• Katrina Macdermid, ​From IT Service Management to Serice Mindset

13 August 2020, 4.00pm-5.00pm

• Karen Ferris, ​Creating a Culture for Innovation for Service Management Relevance

10 September 2020, 4.00pm - 5.00pm

• Anthony McMahon, Successful Delivery Requires the Right Mindset

8 October 2020, 4.00pm - 5.00pm

• Anthony Oxley, The importance of People in the Service Management Triangle

12 November 2020, 4.00pm - 5.00pm

• Robert Bull, Going Analogue: The Art of Visual Management Boards to Support Operations

11 February 2021, 4.00pm - 5.00pm

• Gemma Stainbridge, Storytelling to Create Behaviour Changes in the Workplace

11 March 2021, 4.00pm - 5.00pm

• Duncan Troup, Democratising Support - The Next Generation of Level 0 Service Models via the Crowd

Programme

• 4.00pm: Presentation
• 4.30pm: Q&A and discussion
• 4.45pm: General well-being - ‘how you doing’ conversation with any of the participants.
• 5.00pm: End of session

Costs

• itSFMnz Members (paid-up): Complimentary
• Non-members: $20.00 incl GST per session. EventBrite fee ($1.98 per session ticket) is additional and non-refundable.

itSMFnz is a not for profit Association. The cost for members is covered by their membership fees, however the cost for non-members is to cover administration costs.

Method

All presentations will be hosted in Zoom webinar. Information about joining will be provided prior to the event.

Thank you to our Sponsors

• Good Guidance
• TOPdesk
• Freshworks
• Ivanti