NZ$1,656

KCS® v6 Practices Course - Thurs.- Fri. May 30-31 '19 WELLINGTON NZ

Event Information

Share this event

Date and Time

Location

Location

Auldhouse

Level 8, Jackson Stone House

11 Hunter Street

Wellington, 6011

New Zealand

View Map

Refund Policy

Refund Policy

Refunds up to 1 day before event

Event description

Description

Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement and reuse directly into service operations. The practices are embedded in your everyday work processes, with dramatic results in employee and customer satisfaction.

This intensive 2 Day KCS v6 Practices Course will provide the needed insights and skills to run a KCS practice. It's ideal if you’re planning on launching Knowledge-Centered Service (KCS®), tuning up your Knowledge Management processes for KCS v6, or bringing a colleague or team up to speed.

Instructor: Brian McKenna, KCS Certified Trainer.

Days One and Two: 9:00 a.m - 4:30 p.m. Morning and afternoon coffee/tea & snack, and lunch is included.

Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement and reuse directly into support operations.

Attendees will gain a deep understanding of:

  • KCS and its benefits

  • KCS best practices with industry examples

  • KCS content: standards and quality

  • The structured problem-solving workflow

  • Roles and responsibilities

  • Performance assessment

  • Leadership strategies and change management

  • Technology requirements to enable KCS

  • A road map for KCS adoption

This course will also assist in preparing you for the KCS v6 Practices Certification Exam (although this course does not guarantee your success). The proctored Certification exam provided through The KCS Academy for the v6 Practices Certification (US$450.) can be scheduled at a later date. Catalynk can assist with booking the exam. Details will be discussed during the workshop. If intending to sit the exam, advance study of the reading list documents is highly recommended. Recommended readings are provided and discussed in the workshop.

Certification

The Knowledge-Centered Service (KCS®) v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop, Evolve Loop, and best practices for KCS adoption.

The certification is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Who Should Certify
Individuals pursuing KCS Practices Certification are most often:

  • Program and project managers for KCS adoption
  • KCS adoption team members
  • Supervisors and first-line and second-line managers
  • Trainers
  • Coaches
  • Consultants
  • Knowledge workers who aspire to be coaches or managers
  • Product managers and architects for technology and tools that enable the KCS practices

The certification is also appropriate for product managers whose products align with or enable the KCS practices. This includes people who manage or advise on the adoption and continuous improvement of the KCS practices.

Certifying Body and Exam Details

Please refer to Catalynk's 3 Day KCS v6 Practices Workshop & Certification Exam listing for further details on the KCS v6 Practices Certification Exam.

Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.

The KCS Academy

Share with friends

Date and Time

Location

Auldhouse

Level 8, Jackson Stone House

11 Hunter Street

Wellington, 6011

New Zealand

View Map

Refund Policy

Refunds up to 1 day before event

Save This Event

Event Saved