NZ$1,725

KCS® v6 Practices Workshop - Thurs. to Fri. Apr 30-May 1 '20 WELLINGTON NZ

Event Information

Share this event

Date and Time

Location

Location

Auldhouse

Level 8, Jackson Stone House

11 Hunter Street

Wellington, 6011

New Zealand

View Map

Refund Policy

Refund Policy

Refunds up to 1 day before event

Eventbrite's fee is nonrefundable.

Event description

Description

If you’re planning to launch Knowledge-Centered Service (KCS®), tuning up your KM processes for KCS v6, or bringing a colleague or team up to speed, this intensive 2 Day KCS v6 Practices Workshop will provide the needed insights and skills to run a KCS practice.

Instructor: Brian McKenna, KCS Certified Trainer.

Days One and Two: 9:00 a.m - 4:30 p.m. Lunch included

Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement and reuse directly into support operations.

Attendees will gain a deep understanding of:

  • KCS and its benefits

  • KCS best practices with industry examples

  • KCS content: standards and quality

  • The structured problem-solving workflow

  • Roles and responsibilities

  • Performance assessment

  • Leadership strategies and change management

  • Technology requirements to enable KCS

  • A road map for KCS adoption

This workshop will also assist in preparing you for the KCS v6 Practices Certification exam (although this workshop does not guarantee your success). An online certification exam for the Certification can be scheduled at Auldhouse a later date for an additional fee of US $450. Catalynk can assist with booking the exam. Details will be discussed during the workshop. If intending to sit the exam, advance study of the reading list documents is highly recommended. This workshop includes a voucher for the KCS v6 Practices practice exam.

Certification

The Knowledge-Centered Service (KCS®) v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop, Evolve Loop, and best practices for KCS adoption.

This certification is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption. Exam preparation documentation is provided in advance of and during the KCS v6 Practices Workshop.

The KCS Practices v6 Certification covers the following:

  • The Principles and core concepts of KCS

  • KCS benefits

  • Dealing with frequently asked questions and common objections

  • A thorough understanding of the following:

    • Solve and Evolve Loops

    • KCS roles

    • KCS measures

    • Content standard and workflow

    • Best practices for adoption

    • Functional requirements for tools and tool integration

Certifying Body

Catalynk Limited is a certified provider of the KCS v6 Practices certification exam. The KCS Academy is the certifying body for KCS as designated by the Consortium for Service Innovation (CSI, owner of KCS). CSI does not acknowledge any KCS credentials or certifications other than those offered by KCS Academy certified providers.

Exam Details
The KCS v6 Practices Certification exam is comprised of 62 multiple-choice questions. The allotted time to complete the exam is two hours. Most candidates will complete the exam in 90 minutes or less. There are no breaks during the exam.

A team of KCS practitioners developed the questions on the exam. The certification standards and exam are developed and maintained by a committee of members from the Consortium for Service Innovation. The exams are validated through psychometric analysis.

Who Should Certify
Individuals pursuing KCS Practices Certification are most often:

  • Program and project managers for KCS adoption
  • KCS adoption team members
  • Supervisors and first-line and second-line managers
  • Trainers
  • Coaches
  • Consultants
  • Knowledge workers who aspire to be coaches or managers
  • Product managers and architects for technology and tools that enable the KCS practices

This certification is also appropriate for product managers whose products align with or enable the KCS practices. This includes people who manage or advise on the adoption and continuous improvement of the KCS practices.

Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.

Share with friends

Date and Time

Location

Auldhouse

Level 8, Jackson Stone House

11 Hunter Street

Wellington, 6011

New Zealand

View Map

Refund Policy

Refunds up to 1 day before event

Eventbrite's fee is nonrefundable.

Save This Event

Event Saved