KCS® v6 Practices Workshop - Wed-Th Nov 6-7 BOSTON MA

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Location

11 Beacon St.

6th Floor, Room 605

BOSTON, MA 02108

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Refunds up to 1 day before event

Event description

Description

If you’re planning to launch Knowledge-Centered Service (KCS®), tuning up your Knowledge Management processes for KCS v6, or bringing a colleague or team up to speed, this intensive 2 Day KCS v6 Practices Workshop will provide the needed insights and skills to run a KCS practice.

Instructor: Beth Coleman, KCS Certified Trainer.

Days One and Two: 9:00 a.m - 4:30 p.m. Morning and afternoon coffee/tea & snack, and lunch is included.

You can register now and pay later by selecting the 'OTHER PAYMENT OPTIONS' at the bottom of the Checkout payment form. Select this option and we'll send you an invoice for payment by credit card of bank deposit.

Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement and reuse directly into support operations.

Attendees will gain a deep understanding of:

  • KCS and its benefits

  • KCS best practices with industry examples

  • KCS content: standards and quality

  • The structured problem-solving workflow

  • Roles and responsibilities

  • Performance assessment

  • Leadership strategies and change management

  • Technology requirements to enable KCS

  • A road map for KCS adoption

This workshop will also assist in preparing you for the KCS v6 Practices Certification Exam (although this workshop does not guarantee your success). This workshop includes a voucher for the KCS v6 Practices practice (trial) exam. The exam voucher can be used following the workshop.

The proctored Certification exam provided through The KCS Academy (US$450.) can be scheduled at a later date. Catalynk can assist with booking the exam. Details will be discussed during the workshop. If intending to sit the exam, advance study of the reading list documents is highly recommended. Recommended readings are provided and discussed in the workshop.

Certification

The Knowledge-Centered Service (KCS®) v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop, Evolve Loop, and best practices for KCS adoption.

This certification is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption. Individuals pursuing KCS Practices Certification are most often:

  • Program and project managers for KCS adoption

  • KCS adoption team members

  • Supervisors and first-line and second-line managers

  • Trainers

  • Coaches

  • Consultants

  • Knowledge workers who aspire to be coaches or managers

  • Product managers and architects for technology and tools that enable the KCS practices

This certification is also appropriate for product managers whose products align with or enable the KCS practices. This includes people who manage or advise on the adoption and continuous improvement of the KCS practices.

Certifying Body and Exam Details

Please refer to Catalynk's 3 Day KCS v6 Practices Workshop & Certification Exam listing for further details on the KCS v6 Practices Certification Exam.

Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.

The KCS Academy

Date and Time

Location

11 Beacon St.

6th Floor, Room 605

BOSTON, MA 02108

View Map

Refund Policy

Refunds up to 1 day before event

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