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Leadership Skills for Supervisors: Communication, Coaching, and Conflict
Mon 22 May 2017, 8:30 AM – 4:30 PM NZST
Leadership Skills for Supervisors
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience.
This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful
What Will Participants Learn?
Ways to prioritize, plan, and manage their time.
How to identify their primary leadership style.
How to develop some flexibility to use other leadership styles.
Ways to meet the needs of employees and co-workers through communication and coaching.
Ways to make conflict a powerful force for creative, well-rounded solutions to problems.
What Topics are Covered?
What’s your type? How about mine?
Managing your time and your energy
The commitment curve
Employee development models
Dealing with conflict and difficult issues
What successful leaders do
Specialized manual and course materials
Personalized certificate of completion
Instruction by an expert facilitator
Small, interactive class