This online forum is suitable for: administrators, customer service and support staff within Councils and BCAs.

Each session will be interactive and focus on the training needs presented on the day. Participants will be split up into break out groups in each session to discuss their own scenarios so we can drill down into the application of the rules in the real world. 

Programme 

Welcome and Introductions

What is top of mind in your world of work?

Session 1: Updates, changes and new things coming

• Post-COVID - how do you deal with projects that are delayed, mothballed - what to tell the customer?
• Proposed schedule 1 changes (more exempt building work on the way)
• Legacy of earthquake-prone building notices - what's happening out there to your customers?
• 2020 is the 3rd year clock for pool fence inspections - how is your team doing?

Session 2: The Business As Usual PaperworkTricky admin things around:

• Certificates of Acceptance
• Certificates for Public Use before CCCs in commercial buildings
• BWOFs
• Producer statements
• and LBP certificates

Session 3: Resolving disputes in complianceSome helpful tips in dealing with the tough stuff both inside your organisation and from the customerHow to get the compliance message across both by email, in-person and on the phone when the customer does not want to hear it.

Action StationsWhat is next on your agenda?

________________________________

"Join a network of people who care about your knowledge, business and success"

This training is free for our BuildNet VIP members.

Become a BuildNet VIP member

Your expert facilitator: Founder and Thought Leader of Building Networks 

Rosemary (Rosie) Killip

Rosemary is an international speaker, author and training practitioner specialising in building law. She is a sought after speaker for building conferences and a regular commentator on building compliance in New Zealand.With substantial insider knowledge of how councils review and interpret the Building Act rules, she brings practical insights and wisdom from over 20 years of working alongside building compliance staff, Council staff, building inspectors and building owners.