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macOS Sierra 101 OS X Support Essentials 10.12 - Apple Certified Training A...

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10 - 12 Minnie Street

Auckland, Auckland 1021

New Zealand

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macOS Sierra 101

Support Essentials 10.12

Apple Certified Training

3 days of Professional Training plus optional 2 hour Exam on the 4th day. Morning Tea and Lunch provided

Apple Certification Exam Included

macOS Sierra Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. The Apple Certification Exam may be taken at the end of the course or at a later date. The cost of the exam is included in the course price.


Installation and Configuration

  • Install macOS Siierra
  • Setup and configuration
  • OS X recovery
  • OS X software updates

User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management

File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine

Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

Network Configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

Network Services

  • Network services
  • Host sharing and personal firewall

System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting

Who should attend

  • Help desk staff, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X, such as teachers and technology specialists who manage networks or computer labs


Knowledge of macOS and basic computer navigation

What's Provided

A Macbook is provided for your use in the classroom for the duration of the course.

A digital copy of the Apple Pro Training OS X Support Essentials v10.12 guide

Morning tea and Lunch are provided.

The Cost of one exam attempt (valid for 90 days from final day of course)

8 spaces available*

* Classes are unconfirmed until minimum attendee numbers have been met.

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10 - 12 Minnie Street

Auckland, Auckland 1021

New Zealand

View Map

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