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macOS Sierra 101 OS X Support Essentials 10.12 - Apple Certified Training W...

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345 The Terrace , Te Aro

Wellington, Wellington 6001

New Zealand

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macOS Sierra 101

Support Essentials 10.12

Apple Certified Training

3 days of Professional Training plus optional 2 hour Exam on the 4th day. Morning Tea and Lunch provided

Apple Certification Exam Included

macOS Sierra Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. The Apple Certification Exam may be taken at the end of the course or at a later date. The cost of the exam is included in the course price.


Installation and Configuration

  • Install macOS Siierra
  • Setup and configuration
  • OS X recovery
  • OS X software updates

User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management

File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine

Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

Network Configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

Network Services

  • Network services
  • Host sharing and personal firewall

System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting

Who should attend

  • Help desk staff, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X, such as teachers and technology specialists who manage networks or computer labs


Knowledge of OS X and basic computer navigation

What's Provided

A Macbook is provided for your use in the classroom for the duration of the course.

A copy of the Apple Pro Training OS X Support Essentials v10.12 guide

Morning tea and Lunch are provided.

The Cost of one exam attempt (valid for 90 days from final day of course)

8 spaces available*

* Classes are unconfirmed until minimum attendee numbers have been met.

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345 The Terrace , Te Aro

Wellington, Wellington 6001

New Zealand

View Map

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