Event Information

Location

Location

Auckland, Chrsitchurch, Wellington

See www.itsmfnz.org.nz

AKL, CHC, WGN, 0000

New Zealand

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Refund Policy

Refund Policy

No Refunds

Event description
Are you struggling with implementing ITIL4 into your organisation? Do you want a fun and interactive way to learn how to drive improvements

About this Event

Note: providing this event 'in-person' will depend on the alert level New Zealand is in. If the workshop is not able to be presented in-person, then an online version will be offered.

itSMFnz is excited to announce a MarsLander Simulation... Taster. This two-hour interactive, collaborative simulation allows teams to experience how to use ITIL4 in a practical way.

As a team, we have too much work, including issues, events, internal initiatives, and external demands such as projects. How do we prioritise this work? How do we justify prioritising internal initiatives over business projects? Do we understand what 'value' to the organisation is?

This exercise within the MarsLander simulation will focus on two areas: the Service Value System within ITIL4 and the need to collaborate and promote visibility. At the end of the exercise you will have gathered a number of takeaways which can be used to drive improvements in your organisation.

This exercise will allow you:

  • To practice the Guiding principles ‘Collaborate & Promote visibility’, ‘Focus on value’.
  • To understand ‘value’ from different stakeholder perspectives and what this means for ‘co-create’ value.
  • To understand the Service Value System and how to use this.

If you want the full MarsLander Simulation experience please click here.

Presented By: James Gander

James is an experienced consultant and leader helping organisations to identify and drive improvements in the way they deliver value to their customers. While his background may be in IT Service Management, many of the practices and approaches can be applied to the wider organisation as well, as Enterprise Service Management. This approach is also applicable when considering the creation of Shared Service Centres or outsourcing IT or Business Process work.

Since leaving his role as IT Operations Manager in 2010, James has focussed his attention on the People and Process aspect of service delivery, using the most appropriate approaches best suited to the requirements. The People component has also resulted in coaching and mentoring managers and team leaders in a variety of operational and service delivery roles.

​James was a recognised contributor to ITIL4 Foundation, COBIT Online and the VeriSM framework and is a Certified Delivery Partner of GamingWorks and certified to deliver The Phoenix Project & MarsLander Business Simulation Workshops.

Event Details:

  • POSTPONED: Auckland: Thursday 17 September 200, 12.00pm - 2.00pm, Venue TBC
  • Christchurch: Thursday 15 October 2020, 12.00pm - 2.00pm, Venue TBC
  • Wellington: Thursday 17 November 2020, 12.00pm - 2.00pm, Venue TBC

Costs

  • Members of itSMFnz (paid-up): $50.00 + Eventbrite fee
  • Non-members of itSMFnz: $75.00 + Eventbrite Fee

itSMFnz is a not for profit Association. The costs associated only cover the cost of providing the course.

Cancellation/Refunds:

You may cancel your registration at any time and receive a refund, minus any EventBrite fees, up to 48 hours prior to the event.

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Location

Auckland, Chrsitchurch, Wellington

See www.itsmfnz.org.nz

AKL, CHC, WGN, 0000

New Zealand

View Map

Refund Policy

No Refunds

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