Join Kris S (ManageEngine NZ), as he shows you how to fully utilise ManageEngine's ServiceDesk Plus. Learn about the latest features, tips and tricks - so you can get the most from this solution. This classroom training occurs over 2 days. There's opportunity to also ask your toughest questions, to maximise the value from attending.

At the end of the training course, you will be able to:

• Manage and maintain your ManageEngine ServiceDesk Plus application server

• Set up Incident, Services Catalogues and Problem management
• Define Change Management and customise workflows
• Discover and manage assets effectively
• Enable a self-service and knowledge management portal
• Manage Software and Hardware inventory
• Handle Purchase and Contract management
• Utilise reports and setup up custom reports, alerts and dashboards

Who should attend:

• Managers looking to optimise Enterprise Service Management and Support Operations
• Help Desk Administrators responsible for managing service levels, by efficiently managing requests and IT Support Staff
• Customer Support/Helpdesk/ServiceDesk Staff, Business Analysts and system administrators

Day 1 topics covered:

• Introduction to ServiceDesk Plus
• Typical Helpdesk Workflows – Request Life Cycle
• Self Service Portal
• Service Catalogue
• Incident Management
• Problem Management
• Knowledge Management

Day 2 topics covered:

• Change Management – Updates on Release Management
• Project Management
• IT Asset Management - Hardware and Software Inventory
• CMDB
• Purchase Management & Contract Management
• Reports
• Survey: Define survey and satisfaction levels
• General Settings - Admin and Maintenance with Integrations

Each day kicks off with a morning session, from 9am to 12pm. A catered lunch is supplied from 12pm to 1pm. The afternoon session is from 1pm to 5pm. (15 minute morning / afternoon breaks are also set).

This comprehensive 2-day training course is only $849 per person.

The trainer Kris S, typically charges out at $5000 per day for his on-site services. It's a rare opportunity to access this level of in-depth expertise.

For more in-depth course details, email the instructor directly: kris@sofsol.co.nz. Otherwise click register to secure your seat. We will be in touch for next steps.

(Note: either training day is also available separately, at $499 per person).