Maximise ManageEngine's ServiceDesk Plus - Classroom Training

Bluechip Infotech New Zealand Limited

Maximise your ManageEngine ServiceDesk Plus instance. This 2-day, instructor-led classroom training upskills you to use it more effectively.

<p>Join Kris S (ManageEngine NZ), as he shows you how to fully utilise ManageEngine's ServiceDesk Plus. Learn about the latest features, tips and tricks - so you can get the most from this solution. This classroom training occurs over 2 days. There's opportunity to also ask your toughest questions, to maximise the value from attending.</p><h3>At the end of the training course, you will be able to:</h3><ul><li>Manage and maintain your ManageEngine ServiceDesk Plus application server</li></ul><ul><li>Set up Incident, Services Catalogues and Problem management</li><li>Define Change Management and customise workflows</li><li>Discover and manage assets effectively</li><li>Enable a self-service and knowledge management portal</li><li>Manage Software and Hardware inventory</li><li>Handle Purchase and Contract management</li><li>Utilise reports and setup up custom reports, alerts and dashboards</li></ul><h3>Who should attend:</h3><ul><li>Managers looking to optimise Enterprise Service Management and Support Operations</li><li>Help Desk Administrators responsible for managing service levels, by efficiently managing requests and IT Support Staff</li><li>Customer Support/Helpdesk/ServiceDesk Staff, Business Analysts and system administrators</li></ul><h3>Day 1 topics covered:</h3><ul><li>Introduction to ServiceDesk Plus</li><li>Typical Helpdesk Workflows – Request Life Cycle</li><li>Self Service Portal</li><li>Service Catalogue</li><li>Incident Management</li><li>Problem Management</li><li>Knowledge Management</li></ul><h3>Day 2 topics covered:</h3><ul><li>Change Management – Updates on Release Management</li><li>Project Management</li><li>IT Asset Management - Hardware and Software Inventory</li><li>CMDB</li><li>Purchase Management &amp; Contract Management</li><li>Reports</li><li>Survey: Define survey and satisfaction levels</li><li>General Settings - Admin and Maintenance with Integrations</li></ul><p>Each day kicks off with a morning session, from 9am to 12pm. A catered lunch is supplied from 12pm to 1pm. The afternoon session is from 1pm to 5pm. (15 minute morning / afternoon breaks are also set).</p><h3>This comprehensive 2-day training course is only $849 per person.</h3><p>The trainer Kris S, typically charges out at $5000 per day for his on-site services. It's a rare opportunity to access this level of in-depth expertise.</p><p>For more in-depth course details, email the instructor directly: kris@sofsol.co.nz. Otherwise click register to secure your seat. We will be in touch for next steps.</p><p><em>(Note: either training day is also available separately, at $499 per person).</em></p>

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Maximise ManageEngine's ServiceDesk Plus - Classroom Training

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Maximise ManageEngine's ServiceDesk Plus - Classroom Training

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