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Maximise ManageEngine's ServiceDesk Plus - Classroom Training

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Maximise your ManageEngine ServiceDesk Plus instance. This 2-day, instructor-led classroom training upskills you to use it more effectively.

About this event

Join Kris S (ManageEngine NZ), as he shows you how to fully utilise ManageEngine's ServiceDesk Plus. Learn about the latest features, tips and tricks - so you can get the most from this solution. This classroom training occurs over 2 days. There's opportunity to also ask your toughest questions, to maximise the value from attending.

At the end of the training course, you will be able to:

  • Manage and maintain your ManageEngine ServiceDesk Plus application server
  • Set up Incident, Services Catalogues and Problem management
  • Define Change Management and customise workflows
  • Discover and manage assets effectively
  • Enable a self-service and knowledge management portal
  • Manage Software and Hardware inventory
  • Handle Purchase and Contract management
  • Utilise reports and setup up custom reports, alerts and dashboards

Who should attend:

  • Managers looking to optimise Enterprise Service Management and Support Operations
  • Help Desk Administrators responsible for managing service levels, by efficiently managing requests and IT Support Staff
  • Customer Support/Helpdesk/ServiceDesk Staff, Business Analysts and system administrators

Day 1 topics covered:

  • Introduction to ServiceDesk Plus
  • Typical Helpdesk Workflows – Request Life Cycle
  • Self Service Portal
  • Service Catalogue
  • Incident Management
  • Problem Management
  • Knowledge Management

Day 2 topics covered:

  • Change Management – Updates on Release Management
  • Project Management
  • IT Asset Management - Hardware and Software Inventory
  • CMDB
  • Purchase Management & Contract Management
  • Reports
  • Survey: Define survey and satisfaction levels
  • General Settings - Admin and Maintenance with Integrations

Each day kicks off with a morning session, from 9am to 12pm. A catered lunch is supplied from 12pm to 1pm. The afternoon session is from 1pm to 5pm. (15 minute morning / afternoon breaks are also set).

This comprehensive 2-day training course is only $849 per person.

The trainer Kris S, typically charges out at $5000 per day for his on-site services. It's a rare opportunity to access this level of in-depth expertise.

For more in-depth course details, email the instructor directly: kris@sofsol.co.nz. Otherwise click register to secure your seat. We will be in touch for next steps.

(Note: either training day is also available separately, at $499 per person).

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