$109.25 – $146.84

MTA Northern: KiwiHost Service Excellence Course, Kerikeri

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Date and Time

Location

Location

Biz Space

Level 1

3 Cobham Road

Kerikeri

New Zealand

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Refund Policy

Refund Policy

Refunds up to 1 day before event

Event description

Description

Whether your staff are dealing with customers that are external to your organisation, or internal customers; KiwiHost will give them the tools they need to deliver Service Excellence to all of their customers.
With a focus on developing professional communication skills in all areas - face to face, over the phone, email and messaging - this is a workshop that will transform participants relationships with internal and external customers alike.


Key subjects in this workshop include:

  • Customer needs & expectations: internal & external

  • Building customer relationships: trust, rapport & loyalty

  • Communicate professionally: face to face, over the phone, by email

  • Customer service essentials: first impressions, your attitude & body language

  • Email effectively: subjects, tone & proofreading

  • Difficult customers, why customers complain, identifying the source of challenges & resolving complaints

  • Telephone techniques: greetings, tone, and non-verbal communication


Learning Outcomes:

  • Identify who your customers are, and recognise their needs and expectations

  • Understand how choosing your attitude can impact a customer's experience

  • Develop a positive, "can-do" outlook

  • Create a great first impression, every time

  • Become effective and professional in all areas of business communication

  • Resolve customer complaints and turn complaining customers into an opportunity for growth

  • Identify key moments in the customer experience, and provide Service Excellence to each and every customer


You will be provided with a workbook, as well as a certificate at completion of the training.

Morning tea will be provided.

Cost: MTA Northern region has subsidised this course for you making it only $95 excl GST per member.

MTA requires 24 hour notice for a cancellation. No shows will be charged the full cost of attending the event.



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Date and Time

Location

Biz Space

Level 1

3 Cobham Road

Kerikeri

New Zealand

View Map

Refund Policy

Refunds up to 1 day before event

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