$63.01

Thriving With Diverse Customers - Workshop

Event Information

Share this event

Date and Time

Location

Location

Grosvenor Motor Inn & Conference Centre

165 Ulster Street

Hamilton, Waikato 3204

New Zealand

View Map

Event description

Description

Helping customers to meet their needs is the basis of great customer service. How do we know what their needs are? Our customers are diverse and so are their needs. It is no longer enough to deliver a good product or service. How we are interacting with customers becomes the key point of difference. “Customers may forget what you’ve said but they never forget how you made them feel.” [Maya Angelou]. Learn how to best connect with diverse customers and make them feel appreciated. Your reputation will attract new customers and your relationships will make them stay.
This workshop will give you practical tools and confidence in providing excellent customer service to diverse customers.

Key content
- Recognise the impact of bias and unconscious bias on our customer relationships
- Understand the What and How in customer service
- Develop cultural intelligence
- Stay calm and in control when customers complain
- How to make customers feel appreciated
- Effectively communicate with customers from diverse backgrounds

Key outcomes
- Loyal customers
- Confidence in interacting with diverse customers
- Positive and strong relationships with diverse customers
- New business opportunities with diverse customers

Who should attend
Small business owners, team leaders and anyone in a customer service role who likes to take their skills to the next level.

Notes:
- Onsite parking available
- follow sign at the external staircase to level one (next to the indoor pool), please email me if you cannot take stairs.

For any questions please email: Stefan@diversityinstitute.co.nz

You find more information on our website:
www.diversityinstitute.co.nz

Share with friends

Date and Time

Location

Grosvenor Motor Inn & Conference Centre

165 Ulster Street

Hamilton, Waikato 3204

New Zealand

View Map

Save This Event

Event Saved