The new frontier of customer experience in contact centres will be shaped using AI to analyse and understand customer interaction data. However, how and what we do with it is the key to unearthing actionable insight. Join Daisee to learn how automated quality management on every customer interaction can increase compliance and improve the quality of customer service at CCNNZ’s webinar on the 29th October 2020.

More about Daisee's Technology

Customer service excellence is the expectation for organizations regardless of the COVID-19 conditions. Contact centers, whether on site or working remotely, can now leverage artificial intelligence to process huge volumes of unstructured data to transform insights into outcomes.

Revolutionary new technology is now available that provides automated analysis and insight of 100% of your customer interactions. This uses Artificial Intelligence and machine learning to automatically derive meaning within a conversation accurately and in near real time.

Tune in to learn how Daisee can help contact centers increase customer satisfaction by enhancing the customer experience through automated quality management, translating into increased customer loyalty and business outcomes.

Register now to join Daisee live alongside CCNNZ at their webinar on 29th October 2020

About Daisee

Daisee builds technology that empowers people. Daisee is an Australian headquartered global A.I software company that specialises in the provision of automated quality management for customer interactions, powered by artificial intelligence, speech and text analytics.

Daisee has the unique ability to automatically score and rate 100% of customer interactions identifying issues that require human intervention. Daisee achieves this through a comprehensive, unsupervised process that leverages Artificial Intelligence and Natural Language Processing to derive Natural Language Understanding. This is essential to locating desirable features in interactions where similar things are said in different ways.

The applications are vast, and span from quality assurance through to sophisticated conduct risk and compliance management.

Proudly Australian owned and operated, founded in 2017. Globally Daisee operates in Australia, New Zealand and the USA.