What leading retail companies are doing now

The prediction that "in-store retail is dead’ has rebounded strongly as retailers focus on bridging the gap between in-store and online shopping experiences.

This genuine omnichannel approach has taken off – especially with the impact of Covid19.

Rather than depressing physical retail, it’s accelerated the online presence for ‘physical first’ retailers. Retailers must rethink the structure of their business and how it accommodates an omnichannel strategy.

For example:

• Teams have to be reconsidered: previously there wasn’t always a need for someone to focus specifically on fulfillment, even though they might be a bricks and mortar store.
• The lack of consistently structured data across retailers is a challenge.
• Retailers’ must accelerate cloud adoption (Connecting their ERPs to modern software systems).
• Digital catalogues have always been the beating heart of the retail systems – now they must structure data differently: How can it be structured for online visibility?
• How can you track the user journey from in-store right through to online?

Join us for the first Conversation Community event for the year – a live panel discussion on some of these topics and more, together with a case study from The Warehouse Group on how they're working to bridge the in-store and online experience.

Joining the conversation panel is:

• Chris Wong, GM Business Marketing at NZ Post
• Dylan Weymouth, Tribe Lead Group Business Operations at The Warehouse Group
• Rhiannon White, Chief Product Officer at Vend
• TBA - keep your eyes peeled!

EVENT DETAILS:

When: Wednesday 17th March, 2021

Time: 7:15AM to 9:30 AM, including networking and lite breakfast

Where: NZTE , Level 6, Boardroom / Sangrahan, 139 Quay Street, Auckland CBD

AGENDA:

07:15 am to 07:35 am: Arrive, Breakfast and Networking

07:35 am to 07:45 am Welcome & Housekeeping

07:45 am to 8:00 am: Noel Leeming Case Study by Dylan Weymouth: “Bridging the gap between instore and online customer experience”

08:00 am to 8:35 am: Panel Discussion & Questions

08:35 am to 09:30 am: Networking & Conversations

The Conversation Community is not-for-profit and all proceeds are reinvested into developing the community.