WORKPLACE COUNSELING AND EMPLOYER WELFARE MANAGEMENT COURSE

The Workplace Counseling and employer welfare management course is for HR and development professionals and line.

Workplace Counseling and employer welfare management Course Objectives

By the end of the Workplace Counseling and employer welfare management course you will be able to:

• assess employees to provide or refer for the most effective form of intervention/s

• practice the initial skills of interviewing and the advanced skills of challenge and confrontation

• explain the interpersonal dynamics at work within the counselling relationship

• handle the ‘difficult’ personality, e.g.: one who manipulates helpers, is resistant to change, is over demanding

• Identify the characteristics of those who may be mildly, moderately or even severely disturbed and may require professional help and support.

Workplace Counseling and employer welfare management Course Outline

Introduction to counseling and Welfare Management

• using an exercise to explore counseling, Welfare Management and the counselling process Model of advanced workplace counselling skills

• some difficult cases, eg bullying, sexual harassment, HIV

• why change is difficult

• the Healthy Cycle and blocks to it

• exercise on personal change

Counselling model and the skills of assessment

• assessing case examples

• giving and receiving feedback

• exercise on handling feedback.

Tactics for working with employees

• emotional competencies/managing emotions

• exercise on emotion management

• understanding and managing conflict in the workplace

Values at work

• understanding values at work The ‘difficult’ person

• recognising signs of disturbance

• working with the difficult personality

Crisis and trauma counselling

• exploring the issues through an exercise Looking after the counsellor within

• preparing and using supervision/consultation

• networking

• supporting self

• setting up supportive strategies

Action planning.

Workplace Counseling and employer welfare management Course Prerequisites

This Workplace Counseling and employer welfare management course is designed for Line managers and Human resource Professionals