Help Centre
Help an attendee access their tickets
Attendees can access tickets they purchase in their Eventbrite account on the website or mobile app. If you need to look up an attendee’s order, go to your event dashboard and select Orders (under Manage attendees). Then, enter the attendee’s name to search for their order.
In this article
- Where attendees can find their tickets
- Updating the email address on an order
Where attendees can find their tickets
When an attendee orders tickets on Eventbrite, an account is created for them using the email address they enter during checkout. To access their tickets, they should log in to the Eventbrite app or website using the email on their order, then go to Tickets.
Updating the email address on an order
If an attendee can’t find their tickets, they might need to contact you to confirm or update their order information. Be sure to monitor the email inbox associated with your Eventbrite account, as it’s the primary way that you’ll be notified of attendee requests.
To update the email address on an attendee’s order:
Log in and go to Events. Then, select your event.
Select Orders (under Manage attendees).
Find the order by entering the attendee’s name or order number in the search bar.
Confirm that the email address on the order is incorrect.
Select Actions next to the ticket the attendee ordered.
Select Edit attendee info.
Update the email address on the ticket, then select Save changes.
When you update the email address, the attendee will receive an email to claim their tickets. To access their tickets, they should select Claim tickets in the email and log in to Eventbrite using the updated email address.