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Postpone and reschedule your event

Eventbrite LogoUpdated by Crista S

Categories: Creating & Editing Events & Tickets, Managing Orders

If you have to postpone or reschedule your event, make sure to change your event status to “Postponed” first. Then, email your attendees and respond to refund requests from attendees who can no longer attend. You can update your date and ticket settings once your new date is confirmed.

<h2 id="01">Check this before you start.</h2> <p>☑️ If you need to postpone or reschedule your event, make sure to respect our organizer refund policy requirements.<br>☑️<b> </b>Update the date of the event within 30-60 days. If this isn&#39;t possible, communicate your plans early and clearly with attendees to avoid confusion. Attendees usually request refunds when it takes longer to reschedule.<br>☑️<b> </b>The new date should be within 1 year of the original date.<br>☑️<b> </b>If an event is postponed or canceled, refunds will be for the entire purchase—that includes the ticket price and the Eventbrite fees.</p> <h2 id="02">If you’re unsure of the new date, postpone your event.</h2> <h3 id="02-1">1. Set the event status to Postponed.</h3> <ol><li>Go to the Event Dashboard and click “On Sale”. </li><li>Select “Change Status”. Then choose “Postponed”. </li><li>Click “Take Off Sale”. </li></ol> This will pause ticket sales online and potential ticket buyers can see this new status on the event page. <h3 id="02-2">2. Email your attendees.</h3> <p>Once the event status is set to “Postponed”, you’ll automatically see the option to send your attendees an email. Edit the template or create your own email to attendees. Make sure to let attendees know:</p> <ul><li>How attendees can <a href="https://www.eventbrite.com/support/articleredirect?anum=3207" target="_blank">request a refund</a>.</li><li>Your new date. If you don&#39;t have a date yet, let them know when you plan on announcing the new date.</li><li>Who attendees can contact for questions. Also double check the reply-to email to make sure replies go to the right place.</li></ul> <h3 id="02-3">3. Respond to refund requests.</h3> <p>Quickly responding to refund requests helps keep the trust of your attendees. If attendees can&#39;t attend the new date, you can issue a refund. If you issue refunds for your postponed event, Eventbrite also refunds the fee.<br><br>When you issue refunds, you have two choices: </p> <ul><li>Refund back to the original payment method used to buy the ticket </li><li>Refund as a credit that attendees can use for your future events ($USD only)</li></ul> <p>The refund total is automatically deducted from your payout balance with either option. You can also offer to:</p> <ul><li>eblink{Give a discount for a future event=&gt;https://www.eventbrite.com/support/articleredirect?anum=3295}</li><li>eblink{Transfer attendees to another event=&gt;https://www.eventbrite.com/support/articleredirect?anum=3479}</li><li>eblink{Update the information on the order to someone else who can attend=&gt;https://www.eventbrite.com/support/articleredirect?anum=27564}</li></ul> <h3 id="02-4">4. Helpful links.</h3> <ul><li>eblink{Change your event status=&gt;https://www.eventbrite.com/support/articleredirect?anum=41550}</li><li>eblink{Send emails to attendees=&gt;https://www.eventbrite.com/support/articleredirect?anum=3327}</li><li>eblink{Refund an order=&gt;https://www.eventbrite.com/support/articleredirect?anum=3399}</li><li>eblink{Issue refunds as credit to your future events=&gt;https://www.eventbrite.com/support/articleredirect?anum=41710}</li><li>eblink{For event creators - information on the coronavirus=&gt;https://www.eventbrite.com/support/articleredirect?anum=41689}</li><li>eblink{Eventbrite&#39;s organizer refund policy requirements=&gt;https://www.eventbrite.com/support/articleredirect?anum=8480}</li></ul> <h2 id="03">If you know the new date, reschedule your event.</h2> <h3 id="03-1">1. Enter the new date.</h3> <ol><li>Go to your Event Dashboard and select “Basic Info”. </li><li>Set a new date and save your changes. </li><li>Email ticket buyers to confirm the new date.</li></ol> <h3 id="03-2">2. Confirm your tickets are on sale.</h3> <ol><li> <div>Go to “Tickets”.</div> </li><li> <div>Create a new ticket type or edit an existing ticket type.</div> </li><li> <div>Update the sales end date if necessary.</div> </li><li> <div>Save your changes.</div> </li></ol> <h3 id="03-3">3. Send an email to ticket buyers with the new date.</h3> <ol><li> <div>Go to &quot;Emails to attendees&quot; (under “Manage attendees”)</div> </li><li> <div>Click &quot;Create new attendee email&quot;.</div> </li><li> <div>Include the new date and any other updates in the email message.</div> </li><li> <div>Click “Send Now”. </div> </li></ol> <h3 id="03-4">4. Respond to refund requests.</h3> <p>Quickly responding to refund requests helps keep the trust of your attendees. If attendees can&#39;t attend the new date, you can issue a refund. If you issue refunds for your postponed event, Eventbrite also refunds the fee.<br><br>When you issue refunds, you have two choices: </p> <ul><li>Refund back to the original payment method used to buy the ticket </li><li>Refund as a credit that attendees can use for your future events ($USD only)</li></ul> <p>The refund total is automatically deducted from your payout balance with either option. <br><br>You can also offer to:</p> <ul><li>eblink{Give a discount for a future event=&gt;https://www.eventbrite.com/support/articleredirect?anum=3295}</li><li>eblink{Transfer attendees to another event=&gt;https://www.eventbrite.com/support/articleredirect?anum=3479}</li><li>eblink{Update the information on the order to someone else who can attend=&gt;https://www.eventbrite.com/support/articleredirect?anum=27564}</li></ul> <h3 id="03-5">5. Payouts for rescheduled events.</h3> <p>When events are postponed or cancelled, Eventbrite automatically holds the payout so you can easily issue refunds.</p> <p>If you successfully completed your event but haven’t received your payout within the standard timeline, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc6uqApscvTt6LvFCnzQyb00Jx86NGgrjZZUCwBopf17qWjXw/viewform" target="_blank">submit a payout request</a>. </p> <h3 id="03-6">6. Helpful links.</h3> <ul><li>eblink{Select a date and time=&gt;https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-create-an-event?lg=en_US#1-4}</li><li>eblink{Confirm your tickets are on sale=&gt;https://www.eventbrite.com/support/articles/en_US/How_To/how-to-create-custom-ticket-types?lg=en_US#6}</li><li>eblink{Send emails to attendees=&gt;https://www.eventbrite.com/support/articleredirect?anum=3327}</li></ul>

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