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For event attendees—information on the coronavirus

Eventbrite LogoUpdated by Antwonne D

On March 11, 2020, the World Health Organization (WHO) changed the status of the current outbreak of the eblink{coronavirus disease (COVID-19)=>https://www.who.int/emergencies/diseases/novel-coronavirus-2019} from a 'public health emergency of international concern' to a eblink{pandemic=>https://www.who.int/dg/speeches/detail/who-director-general-s-opening-remarks-at-the-media-briefing-on-covid-19---11-march-2020}. Eventbrite closely monitors the official guidance from health authorities, local governments, and the WHO in order to support your health and well-being. To stay up-to-date, review your local authorities' travel guidance and health advisories about this outbreak, as well as the global guidance from eblink{the WHO=>https://www.who.int/news-room/q-a-detail/q-a-on-mass-gatherings-and-covid-19}. We strongly urge you to take necessary precautions to protect yourself when traveling to or attending events hosted on our platform.

NOTE: If you're an event creator, review our eblink{help article on dealing with the impact of the coronavirus on your event=>https://www.eventbrite.com/support/articleredirect?anum=41689}.

<h2 id="1">Events cancelled due to coronavirus</h2> <p>If an event is cancelled by the organizer, your entire purchase—the ticket price and any Eventbrite fees, should be refunded to you by the organizer.</p> <p>If you have questions about whether an event will be cancelled, we suggest eblink{connecting with the organizer of this event directly=&gt;https://www.eventbrite.com/support/articleredirect?anum=3275}.</p> <h2 id="2">Postponed events due to coronavirus</h2> <p>If an event is postponed by the organizer, we suggest eblink{connecting with the organizer of this event directly=&gt;https://www.eventbrite.com/support/articleredirect?anum=3275} to address your questions about rescheduled dates, possible refunds, or event details.</p> <p>Event organizers are expected to respond to you within 1 week (2 business days if you paid using PayPal).</p> <h2 id="3">Refunds for events due to coronavirus</h2> <p>If you’re concerned about attending an event due to coronavirus, eblink{contact the event organizer=&gt;https://www.eventbrite.com/support/articleredirect?anum=3275} to see what options are available.</p> <p>If you want to request a refund, follow the eblink{instructions in our Help Center=&gt;https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/refund-requirements-for-events-canceled-due-to-covid-19?lg=en_US#2}.</p> <h2 id="4">Protecting Yourself</h2> <p>Please follow the preventative measures recommended by the eblink{WHO=&gt;https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public} and local authorities and public health agencies like the eblink{CDC=&gt;https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html}.</p> <p>Learn what the event organizer is doing to keep attendees safe and healthy by reviewing their event listing and other online channels, or eblink{contact them directly by following the steps here=&gt;https://www.eventbrite.com/support/articleredirect?anum=3275}.</p>

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