Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes

• Understand the five main approaches to conflict resolution
• Learn to apply conflict resolution approaches 
• Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions

Course Outline

Conflict Resolution Training - Online Instructor-led 3hours - Lesson 1

Conflict – is it All Bad?

• Welcome
• What Do We Mean by Conflict?
• The Basis of Conflict
• Reflection

Conflict Resolution Training - Online Instructor-led 3hours - Lesson 2

Arriving at a Decision

• Decision Rules
• Decision Rules and High Stakes Decisions
• Scales of Agreement
• Reflection

Conflict Resolution Training - Online Instructor-led 3hours - Lesson 3

Resolving Conflict Between Others

• Planning and Setting up a Meeting
• Running a Mediation Meeting
• Negotiating a Solution
• Developing an Agreement
• Reflection

Conflict Resolution Training - Online Instructor-led 3hours - Lesson 4

Implementing Agreements

• Paying Attention
• Follow-up Meetings
• Reflection