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The PD Training Creative Problem Solving training course in New Zealand will provide participants with a complete and practical understanding of the steps involved to analyse, discover and solve problems in the workplace.
This course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem.
Attend a Creative Problem Solving Training class today, or have one of our professional trainers come to your workplace in Auckland, Christchurch and Wellington.
Learning Outcomes
Understand the complete process of creatively solving a problem.
Learn some key questions to ask when gathering information about a problem
Take home tools to effectively determine what 'the problem is'
Learn to write concrete problem statements
Discover idea-generating tools like affinity diagrams, word chaining, the box method, the Looking through a different Lens & the blink method
Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
Learn to perform a final problem analysis and then select a solution
Understand the why's & how's of refining & re-refining a solution shortlist
Learn how to identify the tasks & resources necessary to implement a solution
Understand how to evaluate & adapt solutions to reality
Course Outline
Creative Problem Solving Training Course - Lesson 1 Getting Started
Workshop Objectives
Creative Problem Solving Training Course - Lesson 2 The Problem Solving Method
Introduction to Six-Step Process
Problem Definition
Information Gathering
Generating Possible Solutions
Analysing the Solutions
Selecting the Best Solution(s)
Planning the Next Course of Action
Creative Problem Solving Training Course - Lesson 3 Information Gathering
Understanding Types of Information
Identifying Key Questions
Developing Criteria
Creative Problem Solving Training Course - Lesson 4 Problem Definition
Identifying the Problem
Determining the Scope
Writing the Problem Statement
Creative Problem Solving Training Course - Lesson 5 Brainstorming Basics
Creating a Creative Space
Setting the Ground Rules
Generating Ideas
Creative Problem Solving Training Course - Lesson 6 Generating Solutions - Part One
Logistical Solutions
Using Affinity Diagrams
Word Chaining
Creative Problem Solving Training Course - Lesson 7 Generating Solutions - Part Two
Using the Box Method
Using the Looking through a different Lens
Using the Blink Method
Creative Problem Solving Training Course - Lesson 8 Evaluating Solutions
Developing Criteria
Using Cost/Benefit Analysis
Group Voting
Creative Problem Solving Training Course - Lesson 9 Selecting a Solution
Doing a Final Analysis
Facts vs. Intuition
Refining and Re-Refining the Shortlist
Creative Problem Solving Training Course - Lesson 10 Planning your Next Steps
Identifying Tasks
Identifying Resources
Evaluating and Adapting
Creative Problem Solving Training Course - Lesson 11 Recording Lessons Learned
Planning the Follow-up Meetings
Celebrating Successes
Identifying Improvements
Creative Problem Solving Training Course - Lesson 12 Wrapping Up
PD Trainingspecialises in ‘Learning that People Remember’
Welcome to PD Training! We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.
PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.
We look forward to helping you achieve your goals!
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