Simple, straightforward and easy - let your customers do the work for you!

1.  Register your business here.
2.  We advertise your business during the voting period.
3.  Your customers vote for you.
4.  Finalists and winners are announced.
5.  You receive a complete customer satisifaction survey (comments, scores, averages).

It takes a lot of effort to win a new customer, but equally, it takes a lot of effort to keep them happy and keep them coming back. If you provide great customer service and your customers keep coming back, now is your chance to stand in the spotlight - enter the Electra Business Customer Choice Awards!

Previous entrants and winners unanimously comment on the value it brings to their business - engagement with customers, great value of publicity, media exposure and that you walk away with the results of a Customer Satisfaction Survey.

PROCESS
There are 2 Awards - Service and Retail.  When you enter you will let us know if you are a service or retail business.  Enter either and you will automatically be entered in the 'Age Friendly' Awards. 

Public voting  takes place from 13 August - 10 September.  There are a number of ways that clients/customers can vote for you; online, instore, and at designated voting boxes at local libraries.  

During the voting period, your business will be promoted in the Business Awards ads in the Kapiti Observer, Horowhenua Mail and on Beach FM.  We will also be promoting your business on our Facebook page @electrabusinessawards.  Ensure you like our page and share our posts with your audience to help drive voting.  Prizes are given out to incentive your customers to vote.

FINALISTS

Working out the finalists & winners:  the final score is calculated by a confidential procedure, approved by the Judges, which assigns weightings to the question responses and the number of votes - the winner will have a combination of high vote count and high questions scores.

3-4 finalists will be selected in each category. The finalists will be announced with the rest of the Business Awards finalists on the 20th September in the Kapiti Observer, Horowhenua Mail, on Beach FM and on our Facebook page @electrabusinessawards and to you via your email address on the 19th September.   

WINNERS
Winners will be announced at the Electra Business Awards gala dinner on the 12th October at Horowhenua Events Centre, Levin.  

FEEDBACK
Entrants receive the results of a Customer Satisfaction Survey after the Electra Business Awards function on 12 October. The report provides your average scores and lists all of the comments you received.

ANY QUESTIONS
Our Entry Coordinator Helene Judge is available to answer any questions you may have. She can be contacted on entries@bkh.org.nz or 027244 9585. 

FAQ'S

How can I contact the organiser with any questions?

Contacts: 
Organisers:  Carmel Leonard, awards@bkh.org.nz / mobile 021 599 754
Entry Coordinator:  Helene Judge, entries@bkh.org.nz  / mobile 027 244 9585

What's the refund policy?

There is no refund given on the entry fee.  

Can I update my registration information?

If you would like to make an update to your registration information please email the Organisers:  Carmel Leonard, awards@bkh.org.nz / mobile 021 599 754 

My business is both a service and retail business, can I enter both categories?

You can only enter your business under 1 category as you are segmented into that category with all other businesses in the same category.  Pick the category that your business is predominiently known for.  See http://www.bkh.org.nz/customer-choice-awards/ for more information.  

What happens during the voting period?

We advertise all businesses who enter the awards over the course of the voting period (13 August - 10 September) and incentivise voters by offering prizes.  You also have the opportunity to encourage your customers to vote for you.  We will support you by providing you with the following: a line to voting online, hard copy 'vote for me' flyers and hard copy voting forms for those businesses who would like to vote while in store or while they wait.  Once you have entered you will receive all of the above information in more detail.