Customer Service Training Course

PD Trainingspecialises in ‘Learning that People Remember’Welcome to PD Training!We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.We look forward to helping you achieve your goals!Telephone 09 884 0762Websitehttps://pdtraining.co.nz

PD Training

<P STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 18px; padding: 0px; vertical-align: baseline; line-height: 1.1em; font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: #333333;">Do you impress your customers in New Zealand every time you interact with them?  Does your organisation thrive on creating raving fans?
<P STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 18px; padding: 0px; vertical-align: baseline; line-height: 1.1em; font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: #333333;">You must go beyond simply delivering your product or service to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
<P STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 18px; padding: 0px; vertical-align: baseline; line-height: 1.1em; font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: #333333;">In this fun and exciting course, you'll learn to recognise how your attitude impacts on your interactions, how to apply techniques to generate repeat business, how to develop top-level phone skills and learn how to deal with difficult customers.
<P STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 18px; padding: 0px; vertical-align: baseline; line-height: 1.1em; font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: #333333;">The PD Training Customer Service course is fun and effective and will improve the way you approach delivering exceptional service to your clients. This course is available now throughout New Zealand, including Auckland, Wellington or Christchurch.
<P STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 18px; padding: 0px; vertical-align: baseline; line-height: 1.1em; font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: #333333;"> Learning Outcomes
<UL>
<LI>Explain what customer service means in relation to internal & external customers</LI>
<LI>Recognise how one's attitude affects service standards</LI>
<LI>Master ways to develop & maintain a positive, customer focused, attitude</LI>
<LI>Develop needs analysis techniques to better address customer needs</LI>
<LI>Apply outstanding customer service techniques to generate repeat business</LI>
<LI>Practice techniques for developing good will through in-person customer service</LI>
<LI>Formulate techniques for service excellence over the phone</LI>
<LI>Gain insight to connecting with customers online</LI>
<LI>Master techniques for dealing with difficult customers</LI>
<LI>Acquire tools for recovering difficult customers</LI>
<LI>Understand when to escalate an issue</LI>
</UL>
Course Outline
 
<TABLE STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: none; margin: 0px; padding: 0px; vertical-align: baseline; border-collapse: collapse; border-spacing: 0px; width: 100%; color: #333333; font-family: Verdana, Geneva, sans-serif; font-size: 14px;" BORDER="0">
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<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Customer Service Training Course - Lesson 1 Brand Ambassador or Brand Assassin? 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>What is customer service?</LI>
<LI>Customer Behaviour</LI>
<LI>Why Customers Leave</LI>
<LI>The Benefits of Brilliant Customer Service</LI>
<LI>Module 1: Reflection</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Customer Service Training Course - Lesson 2 Customer Diversity 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Cultural diversity and the global customer</LI>
<LI>Generational differences</LI>
<LI>Module 2: Reflection</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Customer Service Training Course - Lesson 3 We choose to serve 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Customer Empathy</LI>
<LI>Principles of great service</LI>
<LI>Module 3: Reflection</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Customer Service Training Course - Lesson 4 Communication – the key to great service 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Listening</LI>
<LI>Writing</LI>
<LI>Personal Style</LI>
<LI>Module 4: Reflection</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: #f9f9f9; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Customer Service Training Course - Lesson 5 Navigating the Negatives 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Learning from worst-case scenarios</LI>
<LI>The Steps of Acknowledgement</LI>
<LI>Handling Tough Situations</LI>
<LI>Module 5: Reflection</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Customer Service Training Course - Lesson 6 Creating a Service Culture 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Management Focus</LI>
<LI>What can you do?</LI>
<LI>Living the Culture</LI>
<LI>Module 6: Reflection</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Customer Service Training Course - Lesson 7 Reflections 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Create an Action Plan</LI>
<LI>Accountability equals Action</LI>
</UL>
</TD>
</TR>
</TBODY>
</TABLE>
 
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Customer Service Training Course

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Customer Service Training Course

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