Dealing With Difficult People in the Workplace

PD Trainingspecialises in ‘Learning that People Remember’Welcome to PD Training!We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.We look forward to helping you achieve your goals!Telephone 09 884 0762Websitehttps://pdtraining.co.nz

PD Training

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.This enlightening personal development course is available in Auckland, Wellington, and Christchurch or via instructor-led training online.<h2></h2><h2>Learning Outcomes</h2><ul><li>Identify root causes of difficult behaviour</li><li>How to approach and manage difficult people</li><li>Understand particular types of Behaviour</li><li>How to deal with Passive and Aggressive Behaviour</li><li>Dealing with workplace conflicts</li><li>Recognise different attitudes</li><li>Handle stressful situation</li></ul><h2>Course Outline</h2>Dealing With Difficult People in the Workplace - Lesson 1The Three Ds<ul><li>Welcome</li><li>What do we find challenging about others?</li><li>Diversity, Divergence and Division</li><li>The Relationship Spectrum</li><li>Reflection</li></ul>Dealing With Difficult People in the Workplace - Lesson 2It all starts with me<ul><li>My Profile</li><li>My Response</li><li>Reflection</li></ul>Dealing With Difficult People in the Workplace - Lesson 3Communication is Key<ul><li>Dealing with Passive and Aggressive Behaviour</li><li>Responding Assertively</li><li>Reflection</li></ul>Dealing With Difficult People in the Workplace - Lesson 4Dealing with Particular Behaviours<ul><li>Bullies</li><li>Discrimination</li><li>Gossips</li><li>Dealing with Particular Types of Behaviour</li><li>Reflection</li></ul>Dealing With Difficult People in the Workplace - Lesson 5Reasonable and Unreasonable Managers<ul><li>Reasonable Management Action</li><li>Emotional Intelligence and Difficult Managers</li><li>Reflection</li></ul>Dealing With Difficult People in the Workplace - Lesson 6Self-Preservation<ul><li>Monitoring signs of stress</li><li>Allies and Mentors</li><li>Tips for Dealing with Challenging People</li><li>Reflection</li></ul>Dealing With Difficult People in the Workplace - Lesson 7Reflections<ul><li>Create an Action Plan</li></ul>

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Dealing With Difficult People in the Workplace

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