Eventbrite, and certain approved third parties, use functional, analytical and tracking cookies (or similar technologies) to understand your event preferences and provide you with a customised experience. By closing this banner or by continuing to use Eventbrite, you agree. For more information please review our cookie policy.
Invalid quantity. Please enter a quantity of 1 or more.
The quantity you chose exceeds the quantity available.
Please enter your name.
Please enter an email address.
Please enter a valid email address.
Please enter your message or comments.
Please enter the code as shown on the image.
Please select the date you would like to attend.
Please enter an email address.
Please enter a valid email address in the To: field.
Please enter a subject for your message.
Please enter a message.
You can only send this invitations to 10 email addresses at a time.
$$$$ is not a properly formatted colour. Please use the format #RRGGBB for all colours.
Please limit your message to $$$$ characters. There are currently ££££.
$$$$ is not a valid email address.
Please enter a promotional code.
N/A
Sold Out
Unavailable
Please enter a password with at least 8 characters.
You have exceeded the time limit and your reservation has been released.
The purpose of this time limit is to ensure that registration is available to as many people as possible. We apologise for the inconvenience.
This option is not available anymore. Please choose a different option.
Please read and accept the waiver.
All fields marked with * are required.
Please double check your email address. The email address format does not appear valid.
Please double-check your email address. Your emails do not match.
$$$$ requires a number between ££££ and §§§§
US Zipcodes need to be 5 digits.
Postal code may contain no more than 9 letter or number characters.
Please double check your website URL.
All fields marked with * are required.
Your card expiration date is in the past.
Your card CSC needs to be 4 digits.
Please confirm your order: $$$$ You have selected to Pay by Cheque.
Click OK to confirm your order.
Please confirm your order: $$$$ You have selected to Pay at the Door.
Click OK to confirm your order.
Please confirm your order: $$$$ You have selected to Pay upon Receiving an Invoice.
Click OK to confirm your order.
Your card CSC needs to be 3 digits.
Sofort is only available in Germany and Austria.
Boleto Bancario is only available in Brazil.
OXXO is only available in Mexico.
PagoFacil is only available in Argentina.
Rapipago is only available in Argentina.
Please enter a valid IBAN number.
You need to accept to charge your bank account.
Your billing zip code needs to be 5 digits.
Please double check your CEP info. The CEP format should be something like 12345-678.
Please double check your tax identifier.
There was a problem saving your address.
There was a problem saving your card info.
There was a problem saving your personal information.
Please select the date you would like to attend.
McAfee Secure sites help keep you safe from identity theft, card fraud, spyware, spam, viruses and online scams.
Copying Prohibited by Law - McAfee Secure is a Trademark of McAfee, Inc.
Unknown card type.
No card number provided.
card number is in invalid format.
Wrong card type or card number is invalid.
card number has an inappropriate number of digits.
Please enter numbers here.
Please enter an integer value.
Numbers must be less or equal to $$$$
All the required fields have not been filled out. Click OK to proceed without all the required information, or click Cancel to finish entering the missing data.
Job titles must be less than 50 characters.
There is currently an issue with card submission on Safari with iOS7. Please try again with a different browser or device.
Sorry, invalid event registration form.
Sorry, invalid event or database error.
Sorry, quantity must be a positive integer.
Sorry, you did not select a valid ticket.
Sorry, invalid event organiser email address.
Your order was cancelled.
Thank You. Your order has been successfully completed. Your name and email address have been added to the list of event attendees.
Sorry, that option is sold out.
Sorry, that option is no longer available.
Sorry, there are only 10 tickets of that type still available.
Sorry, you entered an invalid quantity. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, you did not select any tickets to purchase. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, there are no tickets left for this event.
The tickets, ticket quantity or date and time you've requested are no longer available, due to previous sales. Please choose a different date, time or number of tickets and place your order again.
Sorry, one or more of the tickets you requested are no longer available for purchase.
Sorry, you need to select the date you want to attend.
Sorry, the promotional code you entered is not valid yet.
Sorry, the promotional code you entered has expired.
Sorry, the promotional code you entered is not valid.
Your session has expired. Try ordering again.
Sorry, your requested ticket quantity exceeds the number provided by your promotional code.
Sorry, the payment type chosen is invalid for this event.
Sorry, there is only 1 ticket left for this event.
Sorry, there are only 10 tickets left for this event.
We're sorry, this invitation is invalid.
We're sorry, this invitation has already been used.
We're sorry, you already have an order being processed for this event. Please wait a few minutes and try again.
We're sorry, there is a problem with your invitation. Please try again.
Invalid quantity of tickets selected.
Invalid donation amount.
Sorry, the promotional code you entered has been claimed.
The payment was cancelled.
The payment was declined by the bank.
The payment failed.
The payment expired.
Bummer! This team is full. Please join a different team.
Sorry, the tickets you've selected are no longer available.
We couldn't process your order because you have this event open on multiple tabs in your browser. Please try again with only one browser tab open.
Based on the quantity selected we are unable to seat your group together. Please try a smaller quantity.
Your browser does not support picking your own seat. Please select a quantity and the best available seats will be assigned to you.
Sorry, we can't complete your order in preview. Please make your event live to complete your order.
Group registration has been disabled for this event.
Sorry, you cannot reserve seats when your event is in draft mode.
There was a problem submitting your order. Code 17
Sorry, the payment type chosen is invalid for this event.
Sorry, your billing address was not saved properly, please try again.
Sorry, we experienced an internal error, please try again.
The captcha you entered is invalid. Please try again.
Invalid card selected. You have been logged out.
Sorry, your team selection was not valid.
It looks like this event organiser is unable to process your order through their payment processor. Please try again later, or contact the organiser directly
Sorry, the payment type chosen is invalid for this event.
Sorry, your billing address was not saved properly, please try again.
Sorry, we experienced an internal error, please try again.
Please double check your email address. The email address format does not appear valid.
Providing criticism, even when positive, is one of the most challenging tasks. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.
The PD Training Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. It includes planning and preparing for a critique using techniques that ensure that the person receiving the criticism is motivated to rectify past mistakes and work towards improvement.
This dynamic and practical training course is now available throughout New Zealand, including Auckland, Christchurch or Wellington and also via instructor-led online training.
Learning Outcomes
Determine the right place to give feedback
Consider informal feedback
Gather facts on the issue
Create an action plan
Practice tone
Control and create an impact
Criticise in private, praise in public
Create a safe environment for providing criticism
Monitor body language
Develop understanding and active listening
Be collaborative
Set goals
Check emotions and outbursts
Diffuse negative emotions including anger
Understand what not to do
Measure results
Course Outline
Delivering Constructive Criticism Training Course - Lesson 1 Getting Started
Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan
Delivering Constructive Criticism Training Course - Lesson 2 When Should Feedback Occur?
Repeated Events or Behaviour
Breaches in Company Policy
When Informal Feedback Has Not Worked
Immediately After the Occurrence
Case Study
Delivering Constructive Criticism Training Course - Lesson 3 Preparing and Planning
Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Case Study
Delivering Constructive Criticism Training Course - Lesson 4 Choosing a Time and Place
Check the Ego at the Door
Criticise in Private, Praise in Public
It Has to Be Face to Face
Create a Safe Atmosphere
Case Study
Delivering Constructive Criticism Training Course - Lesson 5 During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Case Study
Delivering Constructive Criticism Training Course - Lesson 6 During the Session (II)
Set Goals
Be Collaborative
Ask for a Self-Assessment
Always Keep Emotions in Check
Case Study
Delivering Constructive Criticism Training Course - Lesson 7 Setting Goals
SMART Goals
The Three P's
Ask for Their Input
Be as Specific as Possible
Case Study
Delivering Constructive Criticism Training Course - Lesson 8 Diffusing Anger or Negative Emotions
Choose the Correct Words
Stay on Topic
Empathise
Try to Avoid 'You Messages'
Case Study
Delivering Constructive Criticism Training Course - Lesson 9 What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study
Delivering Constructive Criticism Training Course - Lesson 10 After the Session (I)
Set a Follow-Up Meeting
Make Yourself Available
Be Very Specific with the Instructions
Provide Support and Resources
Case Study
Delivering Constructive Criticism Training Course - Lesson 11 After the Session (II)
Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is Not Seen, Then What?
Case Study
Delivering Constructive Criticism Training Course - Lesson 12 Wrapping Up
Words from the Wise
Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Have questions about Delivering Constructive Criticism Training Course?
Contact PD Training
PD Trainingspecialises in ‘Learning that People Remember’
Welcome to PD Training! We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.
PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.
We look forward to helping you achieve your goals!
Share Delivering Constructive Criticism Training Course
Email Share Tweet