Email Etiquette Training Course

PD Trainingspecialises in ‘Learning that People Remember’Welcome to PD Training!We train adults using an approach that is fun and full of practical activities which can be used on the job the very next day. Our unique reinforcement and support system keeps the learning top of mind and is instantly accessible anywhere, anytime, at home or on-the-job.PD Training is an international training and professional development and services organisation, with approximately 100 specialist trainers across New Zealand, delivering thousands of courses each year in our 16 areas of specialty.We look forward to helping you achieve your goals!Telephone 09 884 0762Websitehttps://pdtraining.co.nz

PD Training

<P STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 18px; padding: 0px; vertical-align: baseline; line-height: 1.1em; font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: #333333;">In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations in New Zealand overlook the etiquette framework that should be in place when using this very important business communications tool.
<P STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 18px; padding: 0px; vertical-align: baseline; line-height: 1.1em; font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: #333333;">The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
<H2 STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: 0px none; margin: 0px 0px 15px; padding: 0px; vertical-align: baseline; line-height: normal; font-size: 1.2em; color: #333333; font-family: Verdana, Geneva, sans-serif;">Learning Outcomes</H2>
<UL>
<LI>Develop a heightened awareness of the potential perils of digital communication</LI>
<LI>Master effective email structures to achieve clarity and successful communication</LI>
<LI>Learn to write for the reader, starting with effective subject lines</LI>
<LI>Make the most of 'email estate'</LI>
<LI>Carefully consider the email recipients</LI>
<LI>Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails</LI>
<LI>Perfect grammar because it matters</LI>
<LI>Format messages for readability</LI>
<LI>Learn to write professionally and brand Broadcast emails</LI>
<LI>Learn to avoid senders regret by proof reading</LI>
<LI>Understand 'netiquette'</LI>
<LI>Master the inbox using some core principles and email functions</LI>
</UL>
 Course Outline
 
<TABLE STYLE="background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; border: none; margin: 0px; padding: 0px; vertical-align: baseline; border-collapse: collapse; border-spacing: 0px; width: 100%; color: #333333; font-family: Verdana, Geneva, sans-serif; font-size: 14px;" BORDER="0">
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<TR STYLE="background: #f9f9f9; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 1 Introduction 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Evaluate your Email usage</LI>
<LI>Workshop Objectives</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 2 Introduction to Email Etiquette 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Email is Never Secure</LI>
<LI>Big Brother May be Reading Your Email</LI>
<LI>Productivity is Lost Due to Cyber-Slackers</LI>
<LI>Email Misuse and Abuse May Get You Fired</LI>
<LI>Email Can be Embarrassing</LI>
<LI>Email Abuse Impacts Revenues and Reputations</LI>
<LI>Email is Easily Misinterpreted</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 3 Create Structure for Success 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Forward-To-CC-BCC</LI>
<LI>Urgent</LI>
<LI>! High Importance vs Low Importance</LI>
<LI>Subject</LI>
<LI>Salutation</LI>
<LI>Introduction – Body – Conclusion</LI>
<LI>Signature</LI>
<LI>Draft</LI>
<LI>Time Delays</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 4 Rules of Thumb 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Effective Subject lines: Tell Me What You Want</LI>
<LI>One Page View Only</LI>
<LI>Average 15 Words per Sentence</LI>
<LI>Avoid Extra Words</LI>
<LI>2 – 3 Lines per Paragraph</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: #f9f9f9; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 5 Grammar Perfect 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Using Spell Checker</LI>
<LI>Check for Simple Sentences</LI>
<LI>Use the Active Voice</LI>
<LI>Use of Punctuation</LI>
<LI>Use of Emoticons</LI>
<LI>Use of Text Talk</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 6 Formatting your Email Message 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Email Style</LI>
<LI>Writing the Email</LI>
<LI>Selecting your Format Settings</LI>
<LI>Choose the Right Font</LI>
<LI>Select Appropriate Colours</LI>
<LI>Enhancing Readability</LI>
<LI>Avoid All Upper – or Lowercase Letters</LI>
<LI>Arranging Text into Vertical Lists</LI>
<LI>Sending Attachments with Care</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 7 Broadcast Emails 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Branding</LI>
<LI>Importance of Branding and Consistent Subject Headings</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 8 Proofreading Does Pay 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>A Proofreading Primer</LI>
<LI>How Peer Review Can Help</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: #f9f9f9; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 9 Polishing Your Cyber Manners 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Watch your Cyber Language</LI>
<LI>Avoiding Sexist Language</LI>
<LI>Set the Right Tone</LI>
<LI>Dodging Conversational Pitfalls</LI>
<LI>Extinguishing Flames</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 10 Netiquette Guidelines 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Reviewing Netiquette Guidelines</LI>
<LI>Netiquette Guidelines for Managers</LI>
</UL>
</TD>
</TR>
<TR STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline;">
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 11 Managing Email Overload 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>Controlling Your Inbox Clutter</LI>
</UL>
</TD>
<TD STYLE="background: none 0px 0px repeat scroll transparent; border: none; margin: 0px; padding: 9px 10px; vertical-align: top; font-size: 12px; line-height: 18px; color: #333333; width: 406.667px;">Email Etiquette Training Course - Lesson 12 Examples 
<UL STYLE="background: none 0px 0px repeat scroll transparent; border: 0px none; margin: 0px; padding: 0px; vertical-align: baseline; list-style: outside none none;">
<LI>The Good</LI>
<LI>The Bad</LI>
<LI>The Ugly</LI>
</UL>
</TD>
</TR>
</TBODY>
</TABLE>

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Email Etiquette Training Course

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