As part of our newly redeveloped Signature Series Courses, The Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this 3hour course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language.  You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes

• Know how to read emotions
• Understand your own level of emotional intelligence
• Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
• Understand resilience and how to build it
• Understand social awareness and empathy and how to be more empathic and socially aware
• Understand how different cultures respond to and display emotions
• Know how to influence others positively
• Know how to have emotionally intelligent conversations
• Understand manipulation and emotional dishonesty and how to avoid it
• Understand how to lead with emotional intelligence

Course Outline

Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours - Lesson 1

EQ - A Passing Fad?

• The Power of Emotions
• The Limbic System
• Useful Models of Emotional Intelligence
• Reflection

Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours - Lesson 2

I Feel therefore I Am

• Tuning In to Your Own Emotions
• Johari Window
• Self-Control
• Resilience
• Reflection

Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours - Lesson 3

The Emotions of Others

• Interpersonal skills
• Social Awareness and Empathy
• Emotions and Culture
• Reflection